Customer Service Representative

Posted:
9/24/2024, 6:30:09 AM

Location(s):
Orlando, Florida, United States ⋅ Florida, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

At Anser Advisory, part of Accenture, we strive and succeed by creating smart, dynamic, and professionally skilled teams to deliver extraordinary projects for our clients. You will work on interesting projects that will expand your expertise and hone your technical skills through the ability to access the most advanced technology on the market. Your successful impact will help us obtain our goal of being the nationwide go-to professional services provider. Anser provides our clients with advisory, compliance, program, and project construction management services at the highest level of dedication.

Our relationships are based on our credibility to deliver on our commitments, with unbeatable service levels to our clients which has resulted in our rapid growth, nationwide.

Anser Advisory, part of Accenture is currently recruiting for the position of Community Service Representative to support the Florida Governmental Utility Authority (FGUA) systems located in Lady Lake, FL.
GENERAL DESCRIPTION:
This position will carry out an aggressive and extensive program providing quality assurance regarding customer service and utility billing provided by contract operators; proactive customer assistance and advocacy; actively participate in a community outreach program regarding the Florida Government Utility Authority’s (FGUA) goals and objectives with other governmental entities; serves as the spokesperson on all FGUA issues with media and before various groups (i.e., schools, civic organizations, homeowners associations, etc.); serve as resource for builders and developers regarding connections within our service areas, and represent the FGUA before other governmental agencies (city and county commission meetings, etc.)
We hire great people from a wide variety of backgrounds. Each of us contributes to our inclusive environment in how we act, our level of commitment, our encouragement to others to share their ideas, and our everyday, outstanding teamwork to support our clients.

Simply put, our firm is better...because of the people we work with.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Anser Advisory is a drug-free workplace.

Benefits for the whole you!