Job Title

Parts fulfillment manager

Job Description

Job Responsibilities:
• Collaborates extensively with fellow middle management leaders within Philips to strategically establish plans and objectives geared towards enhancing service and solution delivery performance.
• Engages in systematic monitoring, measurement, and insightful analysis of performance metrics, vigilantly tracking progress against established targets such as Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs) to ensure seamless alignment with strategic objectives and commitments.
• Cultivates enduring professional relationships with counterparts both within Philips and among peers in other mid-level professional circles, fostering a culture of collaboration and knowledge exchange.
• Identifies and evaluates potential areas for improvement within the realms of professional services, solution delivery, and service delivery, relentlessly pursuing avenues for continuous enhancement.
• Addresses and resolves challenges by applying lean techniques, pragmatic problem-solving approaches, and leveraging Six Sigma methodologies to drive operational excellence.
• Works closely with colleagues, markets, and partners in cross functional initiatives, actively contributing to the enhancement of business performance through proactive problem-solving and strategic alignment.
• Facilitates robust communication channels with Service and Solution Delivery teams, product stakeholders, and business/function units, actively addressing and resolving challenges to optimize operational efficiency and effectiveness.
• Manages talent across the team, overseeing employee selection, performance management, compensation strategies, career development initiatives, and ensuring effective operational management practices are in place to support team success.

Minimum required Education:
Bachelor's / Master's Degree in Health Science, Engineering or Information Systems or equivalent.

Minimum required Experience:
Minimum 2 years of experience with Bachelor's OR Minimum 1 years of experience with Master's in areas such as Service Delivery, Performance Management or equivalent.

Preferred Certification:
Lean Six Sigma or equivalent.

Preferred Skills:
• Continuous Improvement
• Change Management
• Strategic Planning
• Budget Management
• Stakeholder Management
• Agile Methodology
• Business Intelligence Tools
• Program Management
• Resource Planning & Allocation
• KPI Management
• Business Acumen
• People Management

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.