Strategically advise and drive continuous improvement, customer satisfaction, organizational effectiveness, communication and cost reduction for the Personal Investor CDAO technology office. Acts as a key participant in building modern data capabilities that enables insights from the power of advanced analytics and AI/ML to improve business decision quality. Gains a holistic view of the technology landscape, stakeholders and partners to realize technology vision by communicating the value of our offer, securing organizational support and enabling cross-functional and cross-departmental partnerships and synergies.

Core Responsibilities

• Lead organizational excellence, engineering effectiveness and cost optimization efforts.
• Develop strategy to improve team performance and drive organizational change.
• Ensure strong client satisfaction, stakeholder support and broad solution adoption.
• Understand internal organizational functions and processes and scan external ecosystems to identify viable partners to compliment, innovate and add value and acceleration to strategic goals.
• Conduct continuous improvement sessions; ensure lessons and recommendations are incorporated.
• Develop and manage processes to identify any areas of opportunity and potential hurdles supporting the organization’s strategic plans and objectives.
• Lead change management activities, communication, and feedback loop efforts.
• Promote a culture of high performance, continuous improvement and innovation that values learning, improvement and a commitment to excellence.
• Collaborate with engineering teams to provide business intelligence as it relates to organizational outcomes, team health and client satisfaction
• Engage with the team to track, manage, forecast and optimize technology spend
• Partner on strategy definition and adoption. Co-author white papers and executive presentations
• Participate in special projects and perform other duties as assigned.

Qualifications

• Minimum of ten years related work experience, with at least five years of business analysis experience.
• Undergraduate degree or equivalent combination of training and experience. MBA preferred.
• Prefer candidates with experience within the investment management industry

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.