Posted:
10/13/2024, 4:13:05 PM
Location(s):
Victoria, Australia ⋅ Melbourne, Victoria, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Job Summary
About Telstra
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
About the Team
Make a difference
As part of People, Culture and Communications, your mission will be to lead the development of our transformation roadmap. Be responsible for building the kind of talent, leadership and culture that impacts the way we work.
People, Culture and Communications - Workforce Experience & Culture cultivates a remarkable workforce experience and vibrant culture.
About the Role
We are seeking a dedicated and passionate Event Coordinator to join our dynamic team at Telstra’s Customer Insights Centre (event space) in Sydney.
As an Event Coordinator, you will play a pivotal role in ensuring the seamless management and production of events, delivering unparalleled experiences to both our internal team members and customers. You will collaborate with key stakeholders across the business to support world class experiences.
Partnering closely with the wider Customer Insights Centre team, you will act as an enabler for creating highly relevant and insightful approaches that will inform, inspire, excite, and delight customers.
As an Event Coordinator, you thrive on your passion and expertise in fulfilling the following responsibilities:
Executing the Customer Insight Centre team strategy and value proposition.
Event Management and Production: Take charge of the end-to-end management and flawless execution of all key activities and events held at our Sydney Customer Event Centre. You will be responsible for overseeing the planning, organisation, and coordination of events to ensure they align with our strategic objectives and deliver exceptional customer experiences.
Booking and Schedule Management: Efficiently manage and maintain booking requests, keeping an organised schedule of events and customer meetings to optimise our event calendar.
Oversee the event delivery and support the AV team in managing virtual events and broadcasts.
Stakeholder Communication: Act as a liaison between various internal teams and external stakeholders, to collaborate and align. event strategies that drive customer advocacy, innovation partnerships, and business outcomes.
Identify and resolve HS&E and operational issues during delivery and execution.
Seek and report stakeholder feedback, actively make efforts to address any live issues, seeking to identify continuous improvement opportunities wherever possible.
Work closely with commercial partners (e.g. contracted food and beverage partner) to ensure effective supply of services, high levels of service provision and compliance with contract conditions.
Assist with reporting on visitor statistics, services and activities contributing to the development of weekly, monthly and quarterly centre reviews.
To be successful in this role, you must have the following qualifications:
Essential
Demonstrable experience in supporting events of varying scope and size up to 500 people.
At least 3+ years’ event experience in either Event Production, Event Delivery or Event Management.
Exceptional customer service skills.
Excellent verbal and written communication skills.
Ability to interact effectively with senior executive personnel.
Personality that drives and embraces exceptional standards.
Demonstrated ability to plan individual and functional workload activities.
Ability to identify and implement innovative solutions to day-to-day operational issues.
A willingness to learn and be coached on presentation capabilities and demonstrations as required.
Ability to manage multiple tasks and timelines while working effectively with minimal supervision.
Quick thinking and resourcefulness to manage last-minute changes or emergencies, including trouble shooting issues during events.
Excellent self-management skills.
Strong team player with the ability to work effectively within a small team environment.
Highly desirable
Tertiary qualifications in Events, Marketing and/or Communications are highly desirable.
Experience in virtual events or technical event production preferred.
Experience in a technology-oriented environment highly desirable.
If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
Website: https://telstra.com.au/
Headquarter Location: Bundoora, Victoria, Australia
Employee Count: 251-500
Year Founded: 2000
IPO Status: Public
Industries: Asset Management ⋅ Credit ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Personal Finance