Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

We are seeking an experienced business analyst or seasoned retirement services professional to join our team as an operations analyst. The successful candidate will play a critical role in the implementation of technology and operational projects on multiple Retirement Solutions operating platforms. Our chosen candidate will demonstrate experience in assessing operational impacts of a proposed system change, an ability to define efficient workflows, a proven track record in assessing and executing user acceptance testing, and a demonstrated ability to communicate effectively with stakeholders at various levels in the organization.

Profile Description:

• Assess and execute operational readiness activities for large scale technology initiatives or business migration projects.
• Create or update operational workflows and procedures to ensure smooth implementation of project deliverables.
• Work with IT Quality Analysts to ensure the adequacy of system testing plans.
  Independently assess user acceptance testing needs, create test plans and execute test conditions to ensure a quality product.
• Draft customer communications as needed, and prepare and deliver internal training material.
• In post implementation phase, assess initial execution of new functionality to ensure it is working according to expectations, and drive issue resolution for any implementation issues.
• Independently assess and drive resolution of complex operational issues, including identifying and addressing root cause, making required operational changes and assessing any needed technology changes.

Knowledge & Experience:

• A minimum of 4 years of experience working as a business analyst in an IT or business setting, or 5-7 years working in varied roles within retirement operations
• Proven experience planning and executing large scale analysis efforts and/or similar experience managing complex operational issues
• Proven ability to develop project recommendations and effectively communicate complex processes or technical information to a broad set of stakeholders
• Proven ability to facilitate meetings and synthesize information from a variety of sources into a cohesive presentation
• Preferred: Business knowledge of one or more of our primary recordkeeping environments (OmniPlus, Premier/VantageOne)
• Ability to support periodic weekend implementation checkout activities for technology implementation or business migration projects (average 2-4 weekend checkouts annually)
• Experience with Continuous Improvement, Six Sigma or Agile project methodology is preferred
• College degree in a business or IT field is preferred, but not required

#LI-LH1

#Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$75,830 - $126,390 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.