Florida Medical Clinic, Orlando Health

Sr. Scheduling Coordinator - ENT

Location: Wesley Chapel, FL 

Position Summary

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include:

scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Essential Functions

Responsible for maintenance of appropriate departmental schedules.

May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.

Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.

Accurately communicates prep information, arrival time and arrival location to patient.

Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.

Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Consistently reviews the schedules daily and communicates all changes to appropriate staff.

Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data and acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.

Assist in training or mentoring of all team members.

Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Monitors workload each day and prioritizing based on department.

Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.

Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.

Takes a proactive role in problem resolution.

Education/Training

High school diploma and medical terminology and/or basic anatomy training required.

Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.

Licensure/Certification

None.

Experience

Three (3) years of experience in clinical registration and scheduling.

Associated degree in Business, information systems clinical field or related may be substitute for two years of experience

 

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights.