If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Client Care Assistant (Veterinary Receptionist)
Salary: £17,174.30 per annum
Location: Palmerston Vet Group, Buckhurst Hill
Job Type: Part-time, Permanent
Hours: 27.5 hours per week. A mixture of early and late shifts. Monday to Saturday. 1:5 Saturday shift 
 

An exciting opportunity has opened at Palmerston Vet Group for an experienced and enthusiastic Receptionist to join our fantastic front-of-house team!

We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service

Roles and Responsibilities

Duties include but not limited to:

• Greet clients and visitors to the Practice in a friendly and helpful manner and provide high levels of customer care.  

• Answer the telephone promptly in accordance with Practice protocols. Directing calls to the appropriate department and person, taking detailed messages as required and ensure messages are passed to the appropriate person in a timely manner. 

• Make appointments and hospital bookings for clients according to practice policies. 

• Take payments from clients in accordance with Practice policy. 

• To audit and maintain patient records. 

• Liaise with dispensary staff regarding stock taking and replenishing drug and food stock.

• Deal with incoming and outgoing post and emails on a daily basis. 

• Undertake CPD and training as required. 

• Proactive approach to supporting colleagues in training. 

Required Experience

The ideal candidate should be professional, confident and who will strive to deliver the very best service for our animals and clients.

• Basic understanding of animal welfare 

• Previous experience in working within a veterinary practice (Desirable)

• IT skills – confident in the use of Word, Excel and Outlook as a minimum.

• Strong administration and organisation skills.

• Confident, committed, and able to work well under pressure.

• Confident using the telephone.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave 

• Career progression opportunities 

• Staff discount schemes 

• Life Assurance 

• Enhanced sickness pay 

• Enhanced equal family leave 

• E-car salary sacrifice scheme 

• Employer contribution pension scheme   

• Wellness program including:  

• Employee assistance program 

• Eyecare voucher scheme 

• Free annual Flu jab 

• Cycle to work scheme 

• Recruitment referral reward scheme

About us

Palmerston Veterinary Group was set up in 1968 in Buckhurst Hill. We were granted Veterinary Hospital status by the Royal College of Veterinary Surgeons the following year - one of the first in the UK to earn this privilege.

In February 2002, we opened the Walthamstow Veterinary surgery, seven years later launching the Hornchurch branch. We are delighted to have expanded our offering by welcoming our Woodford Green surgery to the family, in 2022.

We are dedicated veterinary professionals with the proven track record. Our team of veterinary surgeons, nurses and administrative staff are of the highest calibre.

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie[email protected] 

Salary Value: £17,174.30;

Salary Description: depending on experience;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]