Posted:
11/7/2024, 4:41:45 AM
Location(s):
New York, United States ⋅ California, United States ⋅ Indianapolis, Indiana, United States ⋅ Minnesota, United States ⋅ New York, New York, United States ⋅ Minneapolis, Minnesota, United States ⋅ San Francisco, California, United States ⋅ Indiana, United States
Experience Level(s):
Senior
Field(s):
Sales & Account Management
Workplace Type:
Remote
We’re an early stage, well-funded startup team with a proven track record of shipping open source software with global adoption. We put a premium on respectful, clear, and complete communication, and we expect each other to be creative, curious, effective, and empathetic.
We believe deeply that the right tools and abstractions enable not just technological transformation, but also organizational transformation. We strive to put the user and their hard work at the center of our decision making. In practice, that means we are looking for engineers who want to write clean APIs and helpful error messages, and who always try to understand user needs when designing a new system.
All of our open source work is done publicly. You can gain context about how we collaborate as a team and the problems we work on by exploring GitHub and looking at our code reviews.
As a CSM Manager, you'll lead our team of Customer Success Managers. The team is responsible for onboarding new customers, ensuring success with Dagster+, and renewing and expanding within those accounts. Your role involves setting targets, coaching team members, and refining renewal strategies. You'll collaborate closely with the Sales and Product departments to ensure alignment on best practices for onboarding and supporting our customers. Additionally, as a CSM manager, you'll analyze usage data to identify opportunities, evaluate performance, and make data-driven decisions to optimize customer success strategies.
This is a full-time, competitively paid position with benefits. We are a distributed team with offices in San Francisco, New York, and Minneapolis. We have team members all over the U.S. and we are hiring fully remote candidates in the U.S. Every employee is provided a remote work stipend to cover the cost of home office equipment and anything else that makes your remote work location comfortable, productive, or successful. And if you’d rather not work from home, we’ll cover the cost of a coworking or office space if you’re fully remote.
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives.
You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are welcome.
The estimated OTE for this role is $160,000 - $240,000.
No recruiters please.
Website: https://dagster.io/
Headquarter Location: San Francisco, California, United States
Employee Count: 11-50
Year Founded: 2018
IPO Status: Private
Last Funding Type: Series B
Industries: Big Data ⋅ Cloud Data Services ⋅ Software