Posted:
10/11/2024, 6:29:20 AM
Location(s):
Wetherby, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Veterinary Receptionist
Salary: £11.56 per hour
Location: Parkhill Vets, Wetherby
Job Type: Fixed-term (12 Month Contract with the possibility of permanent)
Hours: Part-time, 20 hours per week
Shifts: Monday, Wednesday and Friday 12.30 - 18.30 and 1 in 4 Saturday mornings: 8:00 - 12.30.
We're looking for a dedicated individual to join our amazing Reception team at Parkhill Vets!
Our Reception team plays a crucial role in ensuring that our clients receive exceptional customer service, advice and care for their pets.
You will serve as the first point of contact for new and existing customers, playing a vital role in the customer service relationship.
Role and responsibilities
The duties will involve, but are not limited to:
Welcoming clients and their pets in a warm, professional manner.
Managing the diary; booking in appointments and surgical procedures.
Answering a range of client questions via email and telephone.
Pro-active communication between clients and colleagues to ensure the day runs smoothly.
Administration duties e.g. scanning paperwork, filling in forms etc.
Processing prescription requests.
Taking payments.
Promoting offers and services.
Ensuring that reception is clean and well-stocked.
Personal Specification
Previous experience in customer service, credit control & administration is preferable but not essential.
Previous experience in a veterinary practice is preferable but not essential
Flexibility to cover holidays and sickness if required
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Established for over 100 years, we offer primary care services for small animals in Wetherby and the surrounding areas.
Our Practice is situated in a purpose-built building with state-of-the-art equipment and facilities .
The Practice is situated in a lovely setting surrounded by countryside on the outskirts of Wetherby with excellent road links and plentiful on-site parking.
All of our practices are RCVS accredited meaning we continuously aiming to provide a high-quality service for our patients giving them a long and happy life.
To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on [email protected]
Salary Value: £11.56 per hour;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary