At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Purpose

The Infrastructure Manager implements, manages, and supports all data center infrastructure, including data center networking and storage, virtualization platforms, and server/application management. This role troubleshoots Citrix VDI and/or user profile management issues, while performing routine maintenance/patching on application servers and data center components.

Job Specific

• Manage and support Citrix VDI/Apps environment for LHUO Campus (9 sites)
• Manage and support Ivanti User Workspace Management environment, consisting of user profile data and group policy administration
• Collaborate with Helpdesk personnel and IT system owners to support 24x7 hotel operations
• Participate in rotating after-hours support schedule along with the rest of the IT managers
• Travel across LHUO Campus (9 sites) to troubleshoot issues or implement systems
• Monitor and maintain functionality of data center components, including servers and network
• Complete security patching and risk remediation for application servers, data center systems
• Follow change management process to plan, document, and execute system upgrades, changes, and decommissions
• Create system documentation and guides for critical data center processes and systems
• Lead infrastructure technology projects for enterprise endpoint hardware/software upgrades (desktops/tablets/thin-clients/smartphones)
• Manage and support Linux and Windows operating systems (server/desktop)
• Troubleshooting applications and services/protocols across all OSI layers
• Create and maintain network/systems technical documentation
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform “Physical Requirements”
• Other duties as assigned

Supportive Responsibilities

• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to adapt to change in the workplace.
• Autonomy - Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

Required

• Possessing knowledge and expertise with:
• Citrix Virtual Apps and Desktops (XenApp, XenDesktop)
• Virtualization technologies, from host to virtualized machine management and administration (VMWare, Citrix)
• Network load-balancers (Citrix ADC/NetScaler)
• Data network architectures, topologies, hardware, software, transmission and signaling links and protocols
• MS Office (focus on Visio, Word and Excel)
• Strong customer-focus, meeting business users’ requirements
• Self-starter, with strong analytical and problem-solving abilities
• Ability to work flexible schedule to include weekends, holidays, and overnights

Education:  Bachelor's degree in Information Technology or related field required

Experience:  Minimum of 3 years prior work experience required with: Datacenter networks (Cisco Nexus), Hyper-Converged Infrastructure (HCI) technologies, Network, Business-class networks, using industry standard hardware (Cisco, Brocade, HPE)

Licenses or Certificates:  Citrix Certified Associate–Apps and Desktops, or equivalent hands-on experience; Cisco and/or CompTIA Network certification, or equivalent hands-on experience