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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Director, Strategic Onboarding leads a team within the Customer Onboarding Center of Excellence (CoE) in Sales Operations & Governance (SO&G), overseeing the implementation of new business initiatives that require significant project management and oversight due to their complexity. This role is responsible for building and executing project plans, maintaining strong stakeholder relationships, and ensuring alignment across onboarding and operational teams. The Director drives accountability for deliverables and service levels, develops both short- and long-term strategies, and communicates these strategies to build alignment with leadership and peers.

Key Responsibilities

Include providing management oversight from project conception through implementation, serving as the primary escalation point for onboarding efforts, and ensuring executive visibility for critical projects. The Director also leads, develops, and mentors a high-performing team, fosters a culture of continuous improvement, and champions process enhancements to optimize customer transitions. The position requires strong leadership, communication, organizational, and analytical skills, as well as experience with project management, stakeholder engagement, and process improvement in a fast-paced, high-quality environment.

Project & Implementation Management

• Build, maintain and implement project plans; manage execution for each supported segment.

• Provide management oversight to projects from original concept through final implementation

• Interface with all areas affected by project (customers, Sales, DC Operations, Master Data, marketing, IT, etc.)

• Champion projects, provide project oversight, and drive escalations as needed to ensure project success.

• Maintain executive and stakeholder visibility to projects within purview to drive alignment and allow oversight.

Stakeholder & Relationship Management

• Build and maintain stakeholder relationships to understand their needs and tailor organizational processes to meet and exceed those needs.

• Maintain alignment with peers within the COE and SO&G to define and maintain rules and scope of engagement between onboarding teams.

Strategy & Process Improvement

• Build Short-term and long-term strategies for the team.

• Tell the story of the strategy to build alignment with peers and leadership and incorporate strategy into team goals and deliverables.

• Establish procedures and processes related to process improvement of customer transitions.

Team Leadership & Development

• Lead efforts of the Strategic Onboarding team.

• Develop team members to develop skillsets and expand capabilities to maximize performance and potential.

• Facilitate team accountability to deliverables and SLAs through regular and ad hoc analysis and reporting.

• Provide a single point of escalation for implementation efforts within purview.

Minimum Requirement

Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Education

Degree or equivalent experience.

Critical Skills

Leadership & Team Development

• Experience leading and developing high-performing teams.

• Ability to develop team members to maximize performance and potential.

Communication Skills

• Effective communication skills, including interpreting between clients with varying knowledge, expectations, or positions.

• Excellent visual and textual communication skills for meetings and documents (internal and customer-facing).

• Ability to communicate confidently and professionally with external customers.

Organizational & Project Management

• Effective organizational, time-management, and follow-up skills.

• Ability to coordinate multiple activities simultaneously.

• Ability to manage effective meetings, keeping them on track, focused, and encouraging participation.

Attention to Quality, Detail, and Confidentiality

• Strong attention to quality, detail, and confidentiality.

• Dedication to quality and self-improvement.

Professionalism & Networking

• Professional demeanor and excellent networking skills.

• Collaborative, customer-focused, and able to create visible value.

Initiative & Adaptability

• Fast learner with an innovative and positive approach.

• Ability to demonstrate initiative, be proactive, and work without supervision in a high-stress, fast-paced, quality-driven environment.

Additional Knowledge & Skills

• Experience with Salesforce, SAP or similar customer/client management platforms

• Data reporting and visualization systems experience (Tableau is a plus)

• Ability to coordinate multiple activities simultaneously

• Ability to manage effective meetings; keeping them on track, focused and encouraging active participation

• Ability to communicate with externals customers confidently and professionally

• Ability to demonstrate initiative, be proactive and work without supervision, in a high stress, fast paced, 100% quality required environment

• Establishes procedures and processes related process improvement of customer transitions

Working Conditions

Environment (Office, warehouse, etc.)

• Hybrid Work Environment

• 5-10% of Travel

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$121,700 - $202,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to [email protected].

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