Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

As designers, we love to solve problems and make users’ lives easier. At Gorgias you’ll work across two squads; Help Center and Revenue. You’ll be right at the forefront of helping out merchants by being in a squad that’s one of the first points of contact for our shoppers.

About the Design team at Gorgias

The Gorgias Design team currently consists of 10 talented individuals, with plans to expand to a team of 18 by the end of 2025. Our designers are based in various time zones, including Paris, New York, LA, and London. While each designer primarily focuses on their respective product team, closely collaborating with PMs and engineers, we also make sure to prioritize a strong connection within the Design team as a whole.

We have regular meetings such as Design Ops Weekly and Design Critiques, and we're continuously experimenting with new methods of asynchronous collaboration. This helps us to ensure consistency in our work and to foster mutual support and mentorship among all team members.

About Billing and DevRel squads

As a member of the broader design team, your primary focus will be supporting two key squads within the Ecommerce CRM domain: Billing and Developer Relations. Both squads play a crucial role in ensuring the business operates smoothly and continues to grow.

• Billing Squad: This team oversees the in-product customer experience related to Gorgias subscriptions, payment processing, cancellations, and all aspects of the product’s billing functionality. This is a dynamic and challenging area, requiring a designer who is highly organized, adept at managing complex workflows, and comfortable addressing numerous edge cases. The scope offers a unique opportunity to make a tangible business impact by directly influencing revenue-related user experiences.

• Developer Relations Squad: This team is responsible for maintaining Gorgias’ in-product app store, which features over 100 apps and integrations, including Shopify, Instagram, and WhatsApp. In addition, the squad builds new native applications and empowers third-party developers to create apps for the Gorgias platform.

As Senior Product Designer, you will be involved in every stage of the product building lifecycle, from discovery and ideation to prototyping, validation, and impact measurement. Being a part of Gorgias means being part of a fast-paced and high-growth company. We value agility, concise execution, and precision.

What You'll Do

As Senior Product Designer, you set the design vision for major product areas and are comfortable leading design projects touching multiple product areas. You influence product strategy for your squads, mentor designers across teams, and ensure that design initiatives align with long-term business goals. Your work focuses on balancing short-term design needs with the broader strategic objectives of the product and company.

Key Skills and Behaviors:

• Design Vision and Strategy: You set the design vision for major areas and influence product roadmap decisions. You guide and mentor designers in problem-solving techniques and provide insights that enhance both the user experience and business impact.

• Research and Data Integration: You deliver comprehensive research plans, guiding data-driven design and helping teams prioritize design initiatives that align with business goals. You mentor others in integrating data insights into their design decisions.

• Design System Leadership: You ensure the correct application of the design system, driving improvements and ensuring consistent standards. You mentor junior designers on the design system best practices.

• Project Management and Communication: You lead multiple large-scale projects, ensure seamless collaboration, and foster a feedback-driven culture. You manage dependencies, trade-offs, and risks, balancing immediate needs with long-term goals.

• Growth mindset: You stay up-to-date with global design trends and tools, and proactively seek out opportunities to improve our design process and share your knowledge with the team.

Your skill set

• 5+ years of product design experience and a portfolio that showcases your skills in UX and visual design and demonstrates quantifiable impact on past products you've worked on.

• Excellent skills in designing and prototyping using Figma.

• Great stakeholder management and project management skills: communicating project updates, bringing up risks and actively seeking feedback.

• Experience in leading user research initiatives using various research methods and writing research reports.

• Experience working on projects with significant level of designs ownership (i.e. design led projects), encompassing the entire process from ideation to implementation, launch, and measuring business results.

• Experience using and contributing to the existing design system.

• Growth mindset, proactively seeking knowledge, and being willing to continuously improve your skill set.

• Experience in designing for data-heavy SaaS products (a great plus).

Who You Are

• You have a track record of making significant and measurable impact on the products you have designed.

• You value simplicity, purposeful design, and efficiency in your work

• You are comfortable working in a fast-paced environment with clear measurable OKRs

• You've had significant & quantifiable impacts on past products you've worked on

• You're close to customers and base your decisions on facts & data

• You proactively evaluate your own performance and actively seek opportunities to develop your skills.

• You have 2-4 years of experience in Product Design.

• You are proficient in English, knowledge of other languages is a plus.

• Bonus: Experience in designing for SaaS or ecommerce platforms.

Perks and Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws - plus RTT if you’re in Paris)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!