POSITION:                   Event Manager

DEPARTMENT:            Events

REPORTS TO:              Director of Events

FLSA STATUS:             Salaried, Exempt

Summary

The Event Manager provides professional client services support in the planning, organization, and management of assigned events of all sizes within the facility and on facility property. This role will monitor the logistics of these events, and all event coordination tasks after events are booked through the conclusion, by performing personally or through subordinates the following duties:

Essential Duties and Responsibilities:

• Meets with client groups to plan and organize assigned meetings and/or events and looks for opportunities to promote all features/services of the stadium to increase profitability.

• Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.

• Coordinates activities with the various service contractors for assigned meetings and/or events.

• Keeps clients informed as to status of deadline schedules, including but not limited to event timelines for department staffing confirmations, meeting room set-up specifications, tour request finalization and technical needs confirmations.

• Serves as primary liaison between clients and facility departments.

• Supervises event day staff and oversees all aspects of facility operations related to assigned meetings and/or events.

• Coordinates activities with various service contractors, City service providers and external entities as needed for assigned meetings and/or events.

• Works collaboratively with and provides clear, concise, and timely communication of detailed requirements to Stadium departments.

• Assists and seeks efficiency in scheduling operational set-ups and strikes to provide and remove equipment or service needs and increase profitability.

• Monitors and supervises facility set-up and strike when necessary.

• Assists in training event services staff.

• Monitors events, maintaining close contact with clients and facility staff to ensure successful events.  Follows-up on all client requests, concerns, and problems. Provides recommendations for process improvements within facility offerings.

• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.

• Researches, reviews, and recommends equipment, materials and supplies required in providing event services and planning.

• Serves as manager on duty as required.

• Assumes supervisory duties when Director of Events is unavailable.

• Additional job duties as assigned by the Director of Events.

Supervisory Responsibilities:          

The position has supervisory responsibility overseeing on-site event staff as needed based on the event. The Event Manager carries out supervisory responsibilities in accordance with ASM Global policies and applicable laws and will support the Director of Events through participation in interviewing and training of department employees.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

• Bachelor’s degree from a four-year college or university.

• At least 4 years related experience and/or training or equivalent combination of education and experience.

• Working knowledge of the principles of facility management, services, and equipment for a similar facility. Venue management (arena or stadium) experience preferred.

• Complex and mid-to-large-sized event management experience preferred.

Skills and Abilities        

• Ability to prioritize multiple projects.

• Excellent communication and interpersonal skills.

• Excellent time management, organizational, planning, and solution focused skills.

• Strong leadership skills reflected in professional presentation, appearance, and work ethic.

• Knowledge of industry terminology, facility capabilities, operational procedures, event coordination and event-related services. 

• Experience in the principles and techniques of supervision, training, budgeting, and other administrative duties.

• Ability to handle and resolve conflict, make common sense decisions and exercise proper action during high tension and stressful situations.

Computer Skills  

To perform this job successfully, an individual should have knowledge using AutoCAD and Microsoft Office specifically Word, Excel, PowerPoint, and Outlook.
 

Other Qualifications

• Ability to work under limited supervision and to interact with all levels of staff including management.

• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.