Role Overview:

We are looking for a detail-oriented and proactive Employee Services Analyst to join the HR Operations team for Iberia. This role will provide administrative support and employee assistance throughout the full employee lifecycle, managing key processes such as hiring, leaves of absence, exits, certificates, performance, flexibility programs, and more. You will play a key role in ensuring accurate execution of HR processes, compliance with internal policies, and delivering a high-quality employee experience.

Responsabilities:

• Act as the first point of contact for HR-related topics for employees, managers, and HR Partners.

• Manage the entire employee lifecycle, including hiring, changes, leaves, exits, benefits, and certificates.

• Support local processes for Spain and Portugal, including coordination with official entities (e.g., Social Security, Employment Offices).

• Maintain accurate and up-to-date records in HR systems (Workday, SAP, ServiceNow), ensuring data integrity and consistency.

• Process structural and employment condition changes (e.g., remote work, reduced hours, special leaves).

• Issue employment certificates and support requests related to Flexibility Programs, LOA, Exit process, among others.

• Collaborate on audits, data analysis, report creation, and continuous improvement initiatives.

• Keep internal documentation and tools updated throughout process transitions.

Education and skills:

• University student or graduate in Human Resources, Business Administration or related fields.

• Previous experience in HR or administrative areas, customer service or shared services environments.

• Advanced Portuguese required (written and spoken).

• Proficient in Microsoft Office tools: Excel, Outlook, SharePoint.

• Familiarity with Workday, ServiceNow or SAP platforms is a plus.

• Strong organizational skills with attention to detail and focus on data quality.

What Will Make You Successful:

• Strong written and verbal communication skills, with an empathetic, assertive, and transparent approach.

• Proactive, customer-focused attitude, with the ability to resolve issues effectively.

• Comfortable working in dynamic and multicultural environments.

• High level of confidentiality and professionalism in handling sensitive information.

• Ability to work autonomously, with analytical thinking, organization, and results orientation.

Nice to Have:

• Familiarity with HR processes such as onboarding, leaves of absence (LOA), voluntary exits, performance management, Flex Program, and official certificates.

• Experience with data visualization and reporting tools (e.g., Dashboards, Power BI).

• Participation in continuous improvement or process automation initiatives.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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