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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description

The CSG Account Partner (AP) for Success Cloud Sales is a proven, passionate, strategic sales leader. The AP is responsible for selling the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to senior level or C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities:

• Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader

• Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes

• Engage customers, especially senior level or C-level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship

• Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform

• Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth

• Form a strong relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success

• Be a recognized role model for collaboration, leadership and overall business results

As an Account Partner:

• Use professional concepts in developing resolution to critical issues and broad design matters.

• Work on issues that impact department success or address future initiatives.

• Create formal networks with key decision makers and serves as external spokesperson for the organization.

• Exercise wide latitude in determining objectives and approaches to critical assignments.

• Act as a team lead on highly visible initiative and mentors others.

Preferred Qualifications & Skills:

• 10+ years of consultative sales experience with a proven record of consistently exceeding quota

• Of which, 2-3+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator

• BA/BS or equivalent professional experience;

• Demonstrated ability to develop and maintain C-level and Partner relationships where you are recognized as a trusted advisor

• Experience growing accounts with large and complex pursuits ($M+)

• Highly collaborative and excels in a complex, matrixed environment

• Team player with strong interpersonal skills

• Ability to thrive in a fast-paced, unpredictable environment

Leadership Qualities:

• PASSION: Passionate about Customer Success

• BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller

• URGENCY: Ability to move fast and drive business value and results

• OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

• TRUST: Trust the company’s core values

• ADAPTABLE: Excels in high levels of uncertainty and change

About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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Posting Statement

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