About the role:

In this role, you will be joining the Product Management team focused on the core experience of our users, customers, and partners. This team develops, supports, and continually improves our core software applications, portal products, partner, and customer integration services. The teams’ primary goal is to maintain a high level of customer satisfaction and engagement through continuous improvement and innovation.

As a Product Manager for APIs & Integrations, you will play a key role in shaping the future of how our partners and customers interact with our platform, ensuring seamless, secure, and high-value integrations. You will be responsible for defining and executing the strategy for API-driven access to our services, ensuring that partners and customers can seamlessly integrate with our platform.

You will work cross-functionally with engineering, partner success, business development, and external stakeholders to develop a cohesive API strategy that balances accessibility, scalability, and monetization. Key areas of focus include:

• Standardization – Establishing best practices for API development, including consistent authentication, versioning, and governance.
• Documentation & Developer Experience – Ensuring APIs are well-documented, discoverable, and easy to integrate for third-party developers.
• Access Strategy – Defining a secure and scalable approach to API exposure.
• Monetization & Commercialization – Exploring opportunities to package APIs as products that provide measurable business value.

In addition to defining a cohesive API strategy, you will also own and maintain key partner integrations, ensuring that data synchronization between our platform and external systems is reliable, scalable, and continuously optimized. You will work closely with engineering, partner success, and external partners to ensure smooth integrations, monitor API performance, and proactively address integration challenges.

Success in this role requires a strong technical understanding of API ecosystems, a product mindset that balances immediate integration needs with long-term platform scalability, and the ability to collaborate across teams to drive impact.

To excel, you should have experience in platform product management, building scalable technology solutions, and translating business and technical needs into clear strategies. Strong collaboration and leadership skills are essential to align teams and drive measurable outcomes. Your impact will be defined by delivering high-quality products that empower users, enhance business value, and differentiate our platform.

Job responsibilities include but are not limited to:

• Drive the vision.  Be a strong collaborative leader of the vision, strategy, and innovation for your products & services as well as contributing to the broader portfolio vision. Being tech-savvy, you have a knack for aligning technical solutions to marketplace needs and by nature, see the future as full of possibilities.
• Lead the product journey.  Communicate a vision, strategy, roadmap, and releases aligned to business outcomes. Drive the product lifecycle from ideation, problem validation, solution discovery, and delivery working with internal teams such as marketing and business development to define positioning, messaging, and launch plans ensuring launch success.
• Be curious.  Know your market, customers, and users, collecting metrics, user feedback, market trends, and other intelligence to steer and evolve product approach. You model a user-centric, value-driven philosophy and consultative, collaborative style that directly aligns with your ability to drive CSAT and engagement.
• Enable others.  Educate stakeholders on products within your portfolio to build understanding. This includes providing support for marketing and sales initiatives that enhance product KPI’s and training the sales and customer success teams so they can educate customers and users. You will also work with software development teams in an agile setting to prioritize activities, assess and evaluate technical and business dependencies, and guide activities. As the lead, work with the team to assess scope, effort, and trade-offs, effectively managing the backlog and the refinement of stories. Your partnership with UX to produce mock-ups and demos for upcoming released features, combined with your ability to collaborate with technical leads to impactful product documentation elevates your ability to drive success.

Additional Information:

• Travel – 5%

Minimum requirements:

• Degree in computer science, business, or related technical field; or equivalent practical experience.
• At least 3 or more work experience in product management in an agile software environment.
• Experience driving high customer satisfaction and engagement experiences combined with leading the product lifecycle, ownership, or design of software products.
• Excellent written and oral communication skills with a proven ability to quickly absorb technical concepts and effectively communicate them to a non-technical audience.
• Technical skills and understanding developed through your experience managing mobile products/services.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred requirements:

• Experience providing software solutions to the commercial transportation industry.
• Experience related to platform, SDK, and API products/services.

Compensation:

$100,000 to $110,000 USD Yearly (final comp based on experience and qualifications)