GENERAL DESCRIPTION (Summary, Scope, Purpose)

The GAP Product Administrator is responsible for the administration, operational and claims support of the GAP, ADR and VPP/Theft product offerings. This role ensures efficient policy administration, effective claims processing, and excellent customer service, while maintaining compliance with all relevant regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process and manage GAP program applications and ensure accurate entry into the system.
• Manage policy documentation, including issuing certificates, endorsements, and cancellations. While keeping accurate records of all policies, ensure data integrity, and security within the product administration systems. 
• Coordinate with customers, clients, and insurance carriers to facilitate claims processing as needed. While providing exceptional customer service to customers, clients, insurance carriers, and internal teams. 
• Post payments, issue refund requests assist with billing questions and other accounting duties as needed.
• Handle inquiries and resolve issues related to billing, coverage, cancellations, claims, and policy details.
• Assist lenders, customers and dealerships with claims submissions and claim status.
• Conduct regular audits of GAP and policy documentation to ensure accuracy and completeness, that comply with federal, state, and local regulations.
• Stay updated on changes in laws and regulations affecting the GAP product suite.
• Prepare regular reports on policy counts, claims, cancellations, and other key metrics for use by management, accounting, and the carriers.
• Analyze data to identify trends and opportunities for process improvement. To provide insights and recommendations to management based on analysis.
• Develop and update training materials and guides for internal and external use. While assisting in training agent and client staff on GAP/ADR/VPP processes and procedures.
• Support clients, agents and sales teams with training, materials, and product information.
• Manage and update the GAP administration system to ensure it reflect current policies and program parameters.
• Collaborate with product development teams, IT, and other departments to enhance existing product suite, develop new offerings, and resolve technical issues.
• Gather and analyze feedback from customers, clients, agents, insurance carriers and internal teams to identify areas for product improvement.
• Other duties as assigned.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned by management, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

•  Detail oriented 
• Ability to supervise office operations and multiple tasks  
• Requires a working knowledge of Windows computer environment & Office software  
• Training and management experience  
• Ability to work in fast-paced, multi-tasking environment  
• Prior data analysis experience 
• Knowledge of mortgage agreements, and lending practices 
• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience  
• Requires a high school diploma or equivalent 

LICENSING OR CERTIFICATION REQUIREMENTS

Current, active property and casualty insurance adjuster’s license for the State of Texas required.

PHYSICAL DEMANDS

Working Conditions:

• Office environment
• Full-time position

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS

• Bachelor’s degree preferred. 
• Minimum of 2-4 years of experience in insurance administration, claims, automotive finance, or a 
  related field. 
• Strong knowledge of GAP, ADR and VPP/Theft products and administrative processes.  
• Excellent communication and customer service skills.  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).  
• Strong organizational and time management skills.  
• Attention to detail and accuracy.  
• Ability to work independently and as part of a team.  

All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.

To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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