Posted:
7/22/2024, 5:00:00 PM
Location(s):
Ohio, United States ⋅ Independence, Ohio, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Location:
Independence, OH - Rockside Woods Blvd - Management - North BSCIn Particular you will:
Responsible for analyzing, investigating and modifying customer accounts using site audits, cylinder movement reports and customer account history.
Responsible for implementing and complying with the policies and procedures that help ensure the accuracy of the cylinder records. Reviews cylinder activity for Standard Operating Procedure (SOP) compliance performing periodic audits at the customer site.
Communicates with internal and external customers regarding results of audits including settlements and past due invoices or resolution to a cylinder dispute.
Reviews and resolves customer owned transactions resulting in either a positive/negative cylinder balance.
Assists local/national account managers and branch personnel with large-scale customer cylinder audit reconciliation.
Other duties and responsibilities such as ad hoc reporting may be assigned.
● High School Diploma or GED Required. Associate’s degree or higher preferred.
● Prior experience in an operations, customer-service or manufacturing related administrative role required.
● Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results.
● Ability to build effective relationships with all levels and roles in the organization and to work well both independently and as part of a team.
● Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
● Strong client-service and continuous improvement mindset.
● Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
● Exceptional organization & time management skills with ability to use time efficiently handling multiple demands, supporting multiple people and competing priorities effectively.
● Ability to deal with difficult situations in a diplomatic and professional manner.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].
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Website: https://airgas.com/
Headquarter Location: Radnor, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 1982
IPO Status: Delisted
Industries: Industrial ⋅ Medical ⋅ Retail