POSITION SUMMARY

PRIMARY DUTIES AND RESPONSIBILITIES

• Product Strategy and Roadmap Management

Partner with Human Resources stakeholders, business leaders, and technical teams to define product vision, prioritize investments, develop multi-year roadmaps, and identify opportunities to improve employee experiences through automation, self-service, modernization, and process optimization.

• Human Resources Service Delivery Product Ownership

Own and maintain the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while translating requirements into actionable delivery plans.

• Agile Delivery and Solution Execution

Lead Agile product management activities including backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning. Partner with engineering and delivery teams to ensure successful implementation of Human Resources Service Delivery capabilities while managing risks, dependencies, and delivery outcomes.

• Technical Product Partnership and Platform Modernization

Collaborate with architects, engineers, and platform teams to evaluate solution options, support integrations, drive workflow automation, and advance platform modernization initiatives that align with enterprise architecture, security, and governance standards.

• User Experience, Innovation, and Governance

Drive continuous improvement by collaborating with stakeholders to enhance employee experiences, gather feedback, analyze performance metrics, and identify opportunities to leverage automation, artificial intelligence, reporting, analytics, and ServiceNow innovation while promoting platform governance and leading practices.

REQUIRED QUALIFICATIONS

• 5+ years of experience serving as a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role supporting ServiceNow Human Resources Service Delivery (HRSD).

• 5+ years of hands-on experience with ServiceNow Human Resources Service Delivery capabilities, including:

  • Case and Knowledge Management

  • Employee Center / Employee Service Center

  • Lifecycle Events

  • Employee Journeys

  • HR Agent Workspace

  • Human Resources Portal

  • Employee Self-Service

• 5+ years of experience supporting Human Resources processes and workflows, including:

  • Employee lifecycle management

  • Onboarding

  • Offboarding

  • Employee relations

  • Employee document management

  • Performance management

  • Employee self-service capabilities

• 5+ years of experience defining requirements, managing product backlogs, creating user stories, developing acceptance criteria, and supporting Agile software delivery teams.

• Current ServiceNow Certified Implementation Specialist – Human Resources Service Delivery (CIS-HR) certification.

PREFERRED QUALIFICATIONS

• Experience delivering enterprise-scale ServiceNow Human Resources Service Delivery solutions within Agile delivery environments and supporting large, complex organizations.

• Experience with ServiceNow Human Resources Service Delivery capabilities including Employee Center, Employee Center Pro, Employee Journey Management, Human Resources Agent Workspace, Service Portal, Service Catalog, Case and Knowledge Management, automation, integrations, reporting, and analytics.

• Experience leveraging artificial intelligence, intelligent workflows, employee self-service capabilities, and platform modernization initiatives within the ServiceNow ecosystem.

• Experience supporting integrations between ServiceNow and Human Capital Management platforms such as Workday, SAP SuccessFactors, Oracle Human Capital Management, or similar Human Resources systems, including knowledge of Human Resources compliance, privacy, and data protection requirements. 

• Experience delivering Human Resources technology solutions within healthcare, payer, pharmacy, retail, financial services, or other highly regulated industries; Agile, Scrum, Scaled Agile Framework, Project.

EDUCATION

Bachelor's degree from an accredited college or university, or equivalent work experience (High School Diploma/GED plus four years of relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand—with heart at its center—our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CVS Health is an affirmative action employer and an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active duty, veterans, reservists, National Guard members, and military spouses) to apply for CVS Health career opportunities.