Job Description:

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the Role:

The Request Proposal Manager (RPM) is the primary point of contact for Non-Standard Service Requests (NSSRs) during the request receipt, scope validation, governance, customer response, and approval phases of the request lifecycle.

Working with Customers, Account Teams, Non-Global Service Request Management & Solutioning resources, solution teams, governance stakeholders the RPM ensures requests are progressed in accordance with established processes, contractual requirements, and SLA/SLO commitments.

The role requires strong coordination, communication, documentation, and stakeholder management skills to successfully manage multiple requests and ensure high-quality customer responses.

Daily Challenges:

• Manage NSSRs through the request lifecycle from request receipt to customer approval.
• Collaborate with a diverse group of stakeholders, including Customers, Account Teams, Solution Teams, Governance teams, Project Managers, and Delivery Leads to drive request activities and outcomes.
• Swivel requests into the appropriate request management system.
• Coordinate with solution teams to obtain complete and timely quotes and response content and prepare customer-facing response packages using approved templates and documentation standards.
• Prepare Customer Response Packages, including SOW and pricing documentation where applicable.
• Facilitate internal reviews and ensure required governance approvals are obtained prior to customer submission.
• Maintain accurate documentation and updates across business systems and support the transition of approved requests to the Project Manager or Delivery Lead.

eXperience and Skills Required:

• 3-5 years of experience in request management, proposal management, service management, project coordination, or business operations.
• Strong understanding of request management and governance processes.
• Experience working with multiple stakeholders in a customer-facing environment.
• Professional proficiency in English and Italian is required.
• Spanish and/or additional European languages will be considered an advantage.
• Strong organizational, communication, documentation, and time-management skills with a high level of attention to detail.

Company benefits:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.