At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

What We’re Looking For: Loews Hotels & Co seeks a detail-oriented team player to support the day-to-day operation of the Meetings & Events department while contributing to the delivery of exceptional experiences for both clients and team members alike.

Who You Are:

· Dedicated to the details and the deadlines, always looking to dot every ‘i’ and cross every ‘t’ in a timely manner

· Excellent communicator with an ability to adapt to the communication styles of others

· A highly motivated self-starter seeking an opportunity to learn and grow

· A service professional with a passion for hospitality

What You’ll Be Doing:

· Provide administrative support to department managers as assigned

· Responsible for sending daily and weekly reports to all pertinent hotel departments, including group resume packets, Banquet Event Order packets, event posting reports, change logs, etc.

· Maintain the accuracy of the BEO master book (updating guarantees, replacing revised/original BEO’s)

· Assists in the preparation of Banquet Event Orders, including inputting revisions and marking changes

· Answer phones and respond to client facing email correspondence

· Review resumes and BEO’s in detail to determine needs and assist with facilitating them with the Meeting & Event/Catering Manager’s assistance

· Prepares site visit and planning visit packets

· Respond to external and internal requests, emails, or other needs in manager’s absence

· Complete Amenity Forms, Write Amenity and Welcome Cards, Collect any custom amenity items and relay to Food & Beverage Department for delivery

· Coordinate internal meetings

· Provide onsite event support as needed and determined by Director of Meetings & Events

· Compile property specific reports or data sets and disseminate as needed

· Other duties as assigned

Your Experience Includes:

· 1 Year of Hospitality Experience

· Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)

· Knowledge of Hotel Operational Systems, such as Delphi, preferred

· Able to work a flexible schedule, including weekends and holidays

What We Offer:

· Competitive health & wellness benefits, 401(K) & company match

· Paid Sick Days, Vacation, and Holidays

· Training & Development opportunities, career growth

· Tuition Reimbursement

· Employee Hotel Rates

· Other discounts and more

Reports to: Director of Meetings & Events