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Job Summary

Reporting to the Supervisor, the Associate Clinical Programs Analyst plays a vital role in the support for our patients within the patient assistance program. They will be responsible for managing all aspects of program support for assigned physicians or centres (hospital or clinics) in each geographical area and ensures that patients are provided easy access to the support program and access to their drug therapy. The Associate Clinical Programs Analyst will work directly with the reimbursement specialist to help secure funding as well as continuing to build a rapport with clinics and physicians.

Specific Responsibilities

• Perform Health Care Practitioner and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies; assist with alternative funding searches when needed.
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
• Must be able to identify and report AE's to health Canada, Med Info and enter into source system and third-party systems.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians' offices, pharmacies, services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise

Minimum Qualifications

• 5+ years of relevant experience, degree or equivalent
• RN/RPN/LPN with the College of Nurses of Ontario, Canada. Must be a member in good standing.

Key Competencies

• RN/RPN/LPN with the College of Nurses of Manitoba and/or Quebec is an asset.
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.
• Strong computer and software skills: Excel, Word, Outlook, Adobe.
• Excellent written and verbal communication skills in English, with French considered a strong asset.
• Effective interpersonal and leadership skills.
• Effective organizational skills; attention to detail.
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
• Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$53,800 - $89,700

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to [email protected].

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