Location:

Leixslip, Ireland

Job ID:

R0056880

Date Posted:

2024-07-17

Company Name:

HITACHI HIGH-TECH IRELAND, LIMITED

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

POSITION DESCRIPTION

POSITION TITLE:                            Field Service Engineer (Optical)

DIV/DEPARTMENT NAME:           Metrology and Analysis Systems Division (MAD)

REPORTS TO:                                   Optical Inspection Service Manager

POSITION STATUS:                         Full-Time

WORK LOCATION:                         Leixlip, Ireland

FLSA STATUS (E or N):                   Non-Exempt

TRAVEL REQUIRED:                     Less than 20% (domestic and international)

POSITIONS SUPERVISED:             n/a

The Field Service Engineer (SFSE; Optical) is responsible for installing, troubleshooting, repair, and calibration of Hitachi Optical Inspection equipment at the customer site. FSE’s maintain the following sub systems: electronic, electrical, mechanical, laser, optical, pneumatic, and point-to-point robots, and wafer transfer systems.

The FSE provides the following customer support functions:

• Supports all customer requirements including daily pass down
• Meets availability requirements and improves PM efficiency
• Timely and regular communication to the customer and TSG during issue troubleshooting and repairs
• Supports technical escalations and utilizes problem-solving documentation to report on escalation activity.
• On Call support
• Attention to critical and chronic product issues
• Responds to issues promptly with a defined resolution/action plan, due dates, and personal accountability
• Provides proactive independent support, avoiding multiple requests from management
• Provides training to other engineers and/or customers
• Completes all paperwork and admin functions ahead of deadlines per established guidelines

Note:   Indicate functions following each responsibility/requirement description:

            Key:  {E} Essential Functions {NE} Non-Essential Functions

• Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.)
• Respond to service calls from customers in a timely manner, per service department policies
• Set and keep appropriate schedules for service on the assigned equipment
• Maintain appropriate records of all work performed and training received
• Provide highly detailed documentation for the purpose of problem resolution and/or engineer training
• Provide training to less experienced engineers
• Drive to multiple customer sites and Hitachi High Technology America (HTA) offices as directed by management
• Portray professionalism and pride in appearance while conforming to policy
• Provide a positive attitude to all employees and customers
• Complete assigned On the Job Training (OJT), with the goal of instrument certification

• Manage and maintain traveling inventory according to department policy and procedure
• Flexible working hours that occasionally includes authorization to work from home or work off-site
• Complete assigned formal training with a grade of 80% or better on all tests
• Maintain a professional appearance and demeanor at all times, especially when interacting with other employees, management, and customers
• Other duties as assigned

• Bachelor of Science degree in Electronics Engineer, Electrical Engineering, Physics, Mechanical or Chemistry (or other STEM related field)
• Or equivalent combination of education and experience, such as military or semiconductor industry experience.

• Preferred industry/product/education related experience:

• Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience
• Optics and alignments, Lasers, Mechanical Systems, Robotics, Advanced Calibration Techniques, Electronics, Software

• Minimum of two (2) years of experience using test equipment such as: digital volt meters, oscilloscopes, hand tools, and computers
• Minimum of two (2) years of experience disassembling and assembling intricate parts as related to selected instruments
• Willingness to travel: approximately 20% domestic and/or internationally

• Basic Knowledge and understanding of Physics and Chemistry
• Demonstrated ability to work independently with limited supervision
• Ability to comply and adhere to company policies
• Must be eligible for and receive company credit card
• Knowledge of analog and digital circuitry as applied to our equipment
• Must have and retain a valid driver’s license in resident State, have an acceptable driving record, and be insurable by our insurance company
• Demonstrate strong work ethic
• Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers
• Ability to effectively communicate information to customers and manager regarding service activities and schedules
• Ability to work without instructions
• Ability to perform moderately complex service calls relating to instruments learned
• Ability to complete system installation including Advanced Customer Training
• Ability to perform OJT or classroom training to other Field Service Engineers on basic system level troubleshooting
• Ability to work from schematics using various test equipment and mathematical calculations specific to electronics
• Ability to effectively interface with customers, service department personnel and others
• Ability to provide preventive maintenance and emergency service on several instruments or product lines
• Ability to completely install specified instruments
• Ability to give Advanced Customer training
• Ability to use a laptop computer, monitor, keyboard, and mouse with or without accommodations
• Ability to use a telephone, smartphone device, copy machine, fax machine, and other office equipment with or without accommodation
• Ability to comply with all corporate safety requirements and directives