Job Title

Health Systems Customer Project Manager (Diagnostic Imaging/Image Guided Therapy

Job Description

Customer Project Manager Health Systems

Responsible for the effective execution of the Order Realization Process (ORP) and active Involvement in Order Acquisition Process (OAP). The Project Manager is overall responsible for delivering projects on time, on budget and to required standard.

Your role:

Support Order Acquisition Process (OAP) - Site planning

• Work closely together with the sales team / Key Account Manager to support the OAP.
• Site assessments to understand the local situation and the real customer need.
• Trigger Site Planning to create a site preparation package to get upfront insight in room lay-out and technical specifications.
• Seamless interface between customer and business center aiming to achieve “first time right’’ room planning and support on-time delivery.
• Create project plans / budgets and perform risk assessment during the OAP to meet Customer needs and to create a beneficial quote.

Order Realization Process (ORP) - Installation Project

• Be the main interface during the project towards the customer.
• Create project and milestone date /planning in project management tool (PSA).
• Ensure that all required materials, resources and activities are ordered, planned and executed.
• Weekly review installation project plan with all stakeholders.
• Manage issues according escalation process.
• Manage risks and ensure that the project stays within budget and on-time.
• Organize the execution of the actual installation and required user training.
• Ensure Customer Acceptance (and signed handover document).
• Escalate deviations from plan / budget to Management.
• Able to support full-multi modality projects.

You're the right fit if you have:

• Degree level education or equivalent (preferred).
• Experience in equipment installation (B2B) at least 2 years of experience in the Healthcare Industry.
• Proven track of leading project implementation or team coordination of both internal and external resources.
• Experience in project management (CAPM or PMP preferred).
• Experience in working within cross functional teams.
• Knowledge of site preparation and planning per modality, relevant product specifications room requirements (e.g. support clinical workflow).
• Understanding of Supply Chain Processes.
• Fluent in English, verbal and written in addition to local language.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to manage multiple projects at any given time.
• Ability to effectively interact with customers (via phone and face-to-face).
• Ability to effectively interact with members of other departments.
• Familiarity/proficiency with the following: Outlook, Word, Excel, MS Project, and Windows Based.
• Availability to travel when needed.

* Please make sure you are submitting your resume in English.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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