JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: 

As an Assistant Facilities Manager at JLL, you will be a key member of our Facilities Team supporting the efficient and effective operation of our client sites. Reporting to the Facilities Manager, you'll take ownership of a range of soft services including reception, mail operations, meeting spaces, cleaning, and food services. This role offers you the opportunity to develop your facilities management expertise in a dynamic corporate environment while contributing directly to JLL's reputation for excellence in real estate services. You'll be empowered to solve problems creatively, build relationships with vendors and internal stakeholders, and ensure our clients' workplaces operate smoothly day after day. 

What your day-to-day will look like: 

• Manage the team providing soft services including reception, mail operations, meetings, cleaning, waste management, and food services 
• Monitor office equipment, maintain supplies, and process purchase orders to ensure operational readiness 
• Respond to helpdesk requests and interface with internal customers to promptly resolve issues in line with service level agreements 
• Conduct regular quality assurance checks with vendors, including weekly walk-rounds with cleaning managers 
• Oversee health and safety compliance, maintaining records of fire drills and safety equipment 
• Coordinate travel support and visitor services, liaising with approved hotels and travel managers 
• Assist with internal and external client events while managing conference facilities and communication channels.

Required Qualifications: 

• Experience working in facilities management or office services coordination 
• Previous work experience in a high-profile corporate environment 
• Reception or hospitality background demonstrating customer service excellence 
• Diploma or degree level education 
• Excellent written and verbal communication skills 
• Proficiency with spreadsheets and word processing software 
• Strong problem-solving ability and decision-making skills.

Preferred Qualifications: 

• Knowledge of health and safety regulations and best practices 
• Experience managing vendor relationships and service contracts 
• Project management skills for coordinating multiple tasks simultaneously 
• Understanding of building management systems 
• Experience with helpdesk ticketing systems 
• Background in event coordination or management 
• Familiarity with corporate communication platforms.

Location: Onsite 

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. 

JLL is an Equal Opportunity Employer committed to diversity and inclusion. 

Location:

On-site –London, GBR

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.