Collections Analyst

Posted:
10/14/2024, 5:00:00 PM

Location(s):
Delaware, United States ⋅ San Antonio, Heredia Province, Costa Rica ⋅ Heredia Province, Costa Rica

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Work Flexibility: Hybrid

The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.

What you will do

  • Make sure payments from their assigned customers are received as per the establish terms.
  • Complete the daily worklist, following the appropriate steps of the collection’s strategy.
  • Timely document, log and escalate unsolved disputes.
  • Complete reports on the status of delinquent accounts and related collection efforts.
  • In coordination with the Credit Team, take order release/hold decisions.
  • Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
  • Timely escalate large collection or reconciliation issues.
  • Identify and address payment concerns and red flags before they become problems.
  • Work with other Invoice to Cash teams to improve processes
  • Contribute to accurate customer master data elements
  • Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
  • Comply with all internal control procedures to ensure accurate financial records.
  • Performs other related work as assigned by management

What you need

  • Intermediate to advanced MS Office Suite
  • Fluent spoken and written English
  • 2 – 3 years of relevant experience in a Collections or Customer Service role

Travel Percentage: 0%