At AIG, we are reimagining the way we help customers to manage risk. Join us as our UK Credit Lines Claims Team Lead to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims!

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

Covering the Trade Credit, Trade Finance and Political Risk sub-lines, the Credit Lines Claims Team Lead role is a key position responsible for supporting and delivering the Credit Lines Claims proposition within AIG UK and AIG Europe S.A. (AESA).

How you would make an impact

This is a lead market-facing role which serves as the primary operational and technical referral point for the UK as well as being a point of collaboration for the wider regional and global claims teams, Credit Lines Underwriting business leaders and other stakeholders to deliver a consistent, efficient, and customer-centric Credit Lines claims proposition.

• Manage the UK Credit Lines Claims team of adjusters, focusing on talent development through the setting of clear goals and objectives for team members; providing performance feedback at monthly 121s and to participate in the performance review processes in accordance with company standards and AIG’s core company values.
• Prepare for and attend various monthly, quarterly, and ad hoc meetings and forums as required covering both UK Claims and UK Credit Lines Underwriting.
• Promote AIG’s UK Credit Lines practice in the wider claims industry via thought leadership and by supporting local Claims colleagues in contributing to and participating in renewal meetings with Underwriting, leading broker engagement and supporting new business initiatives.
• Act as the primary contact for AIG’s UK Credit Lines vendor partners including lawyers, debt recovery specialists and consultants in multiple jurisdictions globally and to manage and lead strategy on a portfolio of recovery files.
• Provide strong technical Credit Lines claim support and leadership in the UK, ensuring reporting best practices are met and best possible loss outcomes are achieved through technical excellence and Total Cost of Claim management.
• Act as the UK Credit Lines claims lead handling a portfolio of high profile and large value claims up to the delegated authority, overseeing the team’s claims portfolio and approvals, authorizing reserves and payments and referring over authority claim decisions to appropriate senior claims leadership.
• Oversee and report on the servicing of the VBA claims handling model in conjunction with AIG’s business partner and acting as the primary contact for Claims in respect of current and future digital initiatives to improve operational efficiency.
• Support the Global Head of Credit Lines Claims in the identification and reporting of Credit Lines claims trends, lessons learned & risk management opportunities and to share with relevant Credit Lines stakeholders (to include Claims, Underwriting, Reinsurance, Actuarial, Finance) within UK and AESA.

What you'll need to succeed

• Strong verbal and written communication skills and an ability to lead and motivate a team.
• The ability to deliver clear messaging on complex issues in a confident and articulate fashion.
• A proven attention to detail and ability to prioritise and deliver results within agreed deadlines.
• Be a capable planner who is organized and diligent whilst being able to demonstrate sound judgement and innovation.
• Strong technical credit insurance knowledge and ability to manage and oversee AIG’s UK Credit Lines Claims portfolio.
• Demonstrate an established & proven background in credit insurance (claims and/or underwriting), credit risk management and/or law.
• Highly collaborative approach to influence a broad range of UK and regional stakeholders, customers and brokers/producers across functions, geographies and cultures.

Ready to take the next step in your career? We'd love to hear from you!

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd