WHO WE ARE:

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHAT WE'RE LOOKING FOR:

We’re looking for a sharp, collaborative, and impact-driven Senior Business Analyst to play a key role in driving Manychat's growth and strategic direction. Reporting to the Business Analytics Lead and working closely with leadership, you will directly influence the mid- and long-term roadmap by providing actionable insights and leading impactful analytics initiatives.

You will collaborate with key business areas—including Product, Marketing, and Finance—to develop a solid understanding of the strategic drivers across domains, integrate insights holistically, and help optimize revenue and identify growth levers. You are highly analytical, proactive, and collaborative, able to manage complex projects independently, solve challenging and ambiguous business problems, and leverage data to create meaningful impact.

WHAT YOU’LL DO:

• Lead business analytics initiatives that drive Manychat’s growth and strategic roadmap.
• Develop and maintain Manychat’s operational and growth models, ensuring alignment with business objectives.
• Investigate the product and market from multiple perspectives, translating insights into actionable plans.
• Build and improve tools and dashboards to monitor company performance and support data-driven decisions.
• Collaborate with Data Engineers to ensure accurate and reliable data pipelines.
• Identify opportunities to optimize revenue and understand key growth levers.
• Contribute to cross-functional projects and collaborate with Finance, Billing, Product, Marketing, Engineering, Analytics, and Data teams to unify insights and strengthen strategic decision-making.
• Work closely with the Leadership Team to identify and resolve growth bottlenecks and business challenges.
• Advocate for data-driven decision-making across the organization and proactively identify new areas of opportunity.

WHAT YOU’LL BRING:

• 5+ years of relevant experience, including 2+ years in business analytics or similar, ideally within a SaaS environment.
• Excellent English communication skills, both written and verbal, allowing you to convey complex findings clearly and effectively.
• Very strong technical skills in SQL and BI tools (preferably Tableau); experience with Python, R, and/or Git is a plus.
• A solid understanding of statistical techniques.
• Proven ability to manage and deliver high-quality analytical outputs under tight deadlines, navigate high-level discussions, and provide clear, actionable feedback to stakeholders.
• Proactive mindset with the ability to operate independently, manage projects end-to-end, structure unframed problems, and take ownership of initiatives.
• Ability to partner with analytics counterparts for Product, Marketing, and Finance to integrate insights across domains, build a holistic view of business performance, and guide strategic, cross-functional decision-making and collaboration.
• Familiarity with data projects such as segmentation, forecasting, pricing, and machine learning applications.

WHY US?

• Shape one of the most strategic product areas at Manychat with global scale and visibility.
• Join a fast-growing SaaS company trusted by millions of creators and businesses.
• Work alongside world-class engineers and product leaders in a product-first culture.
• Competitive compensation, equity options, and benefits.
• A team that cares intensely, wins together, and dazzles customers every day.

WHAT WE OFFER:

We care deeply about your growth, well-being, and comfort:

• Annual professional development reimbursement.
• Generous time-off policy to balance your work and life.
• Comprehensive medical, dental coverage for you and your dependents.
• Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.