THE WORK: Ignite your passion for sales! In this role, you will build knowledge and support others while participating in problem-solving discussions. Your expertise in B2B/B2C Sales will shine as you engage with customers and foster positive relationships. We are excited to see how you can contribute to our vibrant environment and make a difference!

Log customer requests and ensure proper documentation.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environments.
Identify root causes for customer dissatisfaction and recommend solutions to enhance overall customer satisfaction.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in B2B/B2C Sales.
Advanced proficiency in Customer Service.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in Negotiation.
Advanced proficiency in Relationship Management.
Expert proficiency in Communication.
Intermediate proficiency in Market Research.
Advanced proficiency in Conflict Resolution.

#LI-DNI

Skill Required Backoffice B2B B2C Sales P3 . Qualification Bachelor s Degree . YOE 0 to 1 years. Lang English B1 , Catalan B1 . What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here B2B refers to Business that is conducted between companies, rather than between a company and individual consumers. B2C refers to business or transactions conducted directly between a company and consumers who are the end users of its products or services..

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.