How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Summary:
Overall responsibility for ensuring a smooth patient flow in all daily front office operations, which may include: obtaining correct registration information, optimizing front office collections, scheduling appointments accurately and timely, managing medical records and referrals, and appropriate staffing for department. Manages the department staff, which includes any hiring, firing, and disciplinary actions required and all communication between management and staff.

Core Responsibilities and Essential Functions:
Cross-training and providing coverage for all front office positions when short-staffed, or as needed.
Training and/or coordinating training for new employees in the front office.
Overseeing daily front office functions by support staff; ensuring patient calls, appointments, and interactions with front office staff are handled timely and professionally.
Reviewing and communicating to management on patient flow issues and providing recommendations on to improve performance.
Handling patient and staff inquiries about insurance, account status, and general patient counseling, and any customer complaints.
Communicating directly and regularly with front office staff on all issues, including direction from management and providers.
Communicating with the billing staff, front office staff, and management on missed information or errors which may slow down the collection process, balances that need assistance in collecting or patient questions.
Tracking and reviewing front office collections monthly.
Interviewing recruitment candidates, hiring, and firing as needed.
Managing any direct reports, including coaching, counseling, and progressive disciplinary steps that need to be taken and communicated to employees.
Overall responsibility for superior front office performance by the front office.
Learning the skills required to be a manager; job shadowing managers, learning more about all aspects of management and the business of office management.
Providing outstanding customer service to internal and external customers.
Other duties as assigned by management.
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma

Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated

Required Minimum Experience:
Must have extensive knowledge of insurance plans, plus the experience and ability to perform job functions for all front office positions. Required

Required Minimum Skills:
Computer skills essential.
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS).
Knowledge of insurance filing and requirements. Strong verbal and written communication skills.
Must be able to communicate and understand verbal and written English language and display a positive attitude (see WellStars Standards of Gold).

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.