Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and rewarding clients in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. ARE YOU FIS?

What You Will Be Doing:

The Client Service Manager (CSM) will work within the newly formed Integrity Client Delight team. The CSM will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure that we build transparent relationships, with service improvement initiatives where required, and really provide best in class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure they remain with FIS.

• Build professional relationships with key client staff.
• Successful service delivery - SLA achievement and high level of customer satisfaction.
• Monitoring overall performance of Integrity Support, along with the client satisfaction.
• Good communication around issues and opportunities – get things done, make things happen, whilst gaining the confidence of our client base.
• Collaborate with senior management on client account management and growth and provide positive impact in reducing future client attrition.
• Act as a point of escalation for operational issues and service-related enquiries for Key clients and any clients within the Critical Care Program.
• Engage with Client to understand current and future business requirements.
• Working with the client and operations teams to identify and manage service improvement activities.
• Ability to follow established best practices for service management and delivery along with monthly service reporting to clients and internal stakeholders.

What you bring:

• Either equivalent combination of education, training, or work experience or bachelor’s degree in business or related field.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• 3+ years of relevant experience
• Good command in English
• Proven experience in supporting/managing Business Applications in a production environment
• Have a good grasp and understanding of client relationship.
• Ability to work in a matrix organization and work and lead cross functional teams to meet customer/project objectives
• Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organization
• Good knowledge of ITIL required Ability to analyze and solve problems using learned techniques and tools
• Requires human relations, negotiation and documentation skills
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability
• Excellent PowerPoint and Presentations skill with a eye for data and analysis.
• Treasury experience is a plus Nice to have a technical background

What we offer you:

• A work environment built on collaboration, flexibility and respect.
• Report into the Sr Director of SaaS Operations
• Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing
• Varied and challenging work to help you grow your client relationship experience.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $84,720.00 - $142,320.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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