At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health 

Title: Executive Medical Director

Company Description

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit  http://www.oakstreethealth.com.

Role Description:

The Executive Medical Director will join Oak Street Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, and Oak Street is leading the transition from fee-for-service to value-based care.

The Executive Medical Director will be responsible for leading our provider teams in one division which comprises several regional markets. The primary responsibility for the Executive Medical Director is management of and collaboration with local providers and medical directors. The Executive Medical Director is responsible for ensuring we achieve operational/clinical excellence and truly world class performance metrics in hospital admissions, quality/outcome metrics, patient satisfaction, clinician satisfaction, and medical cost. To offer context for the practice and to remain close to our patients, the Executive Medical Director will ideally practice primary care in our clinics 1 day per week alongside provider colleagues. Additionally, we see this leader being a key thought partner in providing feedback on our clinical model. The role may require interstate travel to additional Oak Street clinics. The Executive Medical Director will be expected to closely partner and collaborate with the Division President to achieve all organizational outcomes at the division level.

Core Responsibilities:

In addition to the limited clinical duties caring for Oak Street patients, the Executive Medical Director is responsible for the following leadership and administrative duties.

Medical Director Management & Coaching: Oak Street is seeking a leader to manage and develop our medical directors and providers. This management duty includes:

• Leading medical directors and ensuring their priorities are in line with those of the organization. This includes but is not limited to supporting medical directors as they manage their teams, being the “go-to” for all questions, and actively communicating updates and business priorities.

• Supporting medical directors to ensure their clinics are appropriately staffed to meet organizational needs, including support interviewing, hiring, and retaining providers.

• Coaching and providing content/thought leadership on topics that include:

• Providing timely and constructive feedback to providers so the medical group continues to improve performance for patients and colleagues.

• Helping medical directors master the data-driven tools and practices required to keep patients well and out of the hospital.

• Reviewing regular quality dashboards with medical directors, coaching on tools to improve quality outcomes.

• Providing managed care experience/teaching to medical directors as they counsel their teams of providers.

• Understanding and communicating provider performance/compensation plans and being able to answer questions and deliver results to medical directors who do the same for their reports.

• Serving as formal manager for medical directors in doing regular performance reviews and check-ins, approving paid-time-off requests, and managing miscellaneous human resources topics for medical directors in the market.

Physician Leadership Development: A limiting factor for any provider organization, really for healthcare globally, is physician leadership. One major responsibility for the Executive Medical Director is to develop physician leadership skills in providers throughout the market. There is a strong commitment to this development from our leadership team, and the Provider Services team will provide administrative and strategic support as well as coordinate a variety of events/curricula. The objective of this work is to grow a pipeline of internal clinical leaders who are skilled in problem solving, communication, conflict resolution, value-based care delivery, and teaming with clinicians and executives.

Support Organizational Strategy: The Executive Medical Director’s duties are primarily focused on the management of the assigned markets, but, in addition, the Executive Medical Director will have strategic input into a variety of organizational-wide projects, will join committees for clinical programs, and support other initiatives to support the enhancement of the care model, including:

• Medical Management

• Care Management

• Quality Improvement

• Utilization Management

• Network Management

• Health Plan Management

• Documentation/Risk Adjustment

• Clinical Compliance & Policy Development

• This includes representing Oak Street to external partners (e.g., payers, providers) and creating relationships and partnerships that support our mission and our economics.

As a part of the Population Health program at Oak Street Health, the Executive Medical Director will be expected to:

• Lead interdisciplinary complex care team focused on our highest need patients. The complex care team consists of providers, pharmacists, nurses, and social workers.

• Partner with population health and quality teams to advance our care model.

• Drive results, specifically those related to medical cost management and appropriate reimbursement.

• Ensure full execution of all aspects of the care model

Drive Culture: At Oak Street, we foster a culture of innovation and open dialogue and work with urgency. This requires, active listening skills, and a comfort with and commitment to regular change. Our Executive Medical Director is expected to support this culture and set an example for others to follow.

• Other duties as assigned. 

What are we looking for?

Ideal candidates will satisfy the following:

• Passionate about their work, foster a collaborative environment with our team, motivated to be a part of a fast growing organization.

• Self aware and confident in their leadership skills and eager to share those with a fast growing team on the leading edge of healthcare innovation.

• M.D. or D.O. graduates.

• Board certified in Internal Medicine or Family Medicine.

• Fellowship training in Geriatrics and/or other professional degrees (e.g., M.B.A., J.D., M.P.H.) welcome but certainly not required.

• Minimum of 5 years of experience in outpatient practice.

• Minimum of 5 years of experience in a physician management role or role as medical director, managing a medical group of 20 or more providers.

• Extensive experience in clinical leadership roles, leading and coaching physicians to be the best they can be for their patients and their colleagues.

• Experience with managed care and/or value-based practice and familiarity with payer-provider collaboration.

• Experience using a metrics-driven approach to analyze cost, quality, and satisfaction data to drive clinical strategy and program redesign.

• Excited by the process of developing and implementing new processes. Must be willing to be hands-on  in executing  the Oak Street vision.

• Understand the basics of managed care and recognize that population health and a focus on smart allocation of scarce resources can lead to high value care (better care, lower cost).

• Ability to calibrate emotions in stressful situations.

• Commitment to our patient population.

• Comfort with ambiguity and a love for problem solving.

• US work authorization.

• Someone who embodies being “Oaky.”

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$0.00 - $0.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.