Job Description:

Product Support Representative (PSR) provides excellent customer experience to our users by routinely interpreting technical, subscription, payment and administrative questions from a broad audience, ranging from individual consumers to technology professionals to fellow employees. A PSR needs to be organized, detail oriented, and a lifelong learner who loves to share knowledge with customers and the rest of the PSR team. Daily activities often include responding to customer phone and email queries, validating application or website issues, personal development time, project work, and the occasional meeting. You will be a member of a team that embraces challenges and that values each person’s individuality, contribution, and input.

Who you are committed to being:

• An outstanding communicator. You are sincere and context-seeking.

• Committed to embracing Pluralsight’s culture and helping cultivate the culture throughout the department.

• A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.

• Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with your team with the end goal in mind.

• Able to ask detailed and specific questions, to understand nuance, and to challenge conventional wisdom.

• Able to understand basic troubleshooting steps, identify issues, conduct research, and follow processes.

• Punctual and responsible for your schedule, in coordination with the team.

• Efficient at managing your time and moving between responsibilities.

• Collaborative and enthusiastic about working with and understanding other teams within Pluralsight.

• Committed to giving and receiving constructive feedback to teammates.
   

What you’ll do:

• Demonstrate your interpersonal to field and resolve customer inquiries.

• Use your discretion to work within established processes yet be flexible in resolving complicated customer requests.

• Identify themes and raise issues when appropriate to Technical Support or management.

• Communicate ways we can improve the support experience to managers.

• Coordinate with Support team members and other departments for additional projects as needed.
   

Experience you’ll bring:

• Superb interpersonal skills

• Technology-oriented, familiar with basic technology

• Any Ticketing tool experience is a plus.
   

Requirements:

• Bachelor’s degree as a minimum qualification is mandatory.

• Excellent Communication Skills.

• Experience working in a support or related role.

Why you’ll love working here:

• We’re remote and hybrid friendly

• We’re mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We’re lifelong learners and champion team member growth and advancement

• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical and Mental Requirements:

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement:

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

Please be aware of recruiting scams that may impersonate Pluralsight. These unauthorized parties may use our name, logo, and employee information to solicit personal information or payments from job seekers under the guise of employment offers. Please note the following:

• Pluralsight will only contact candidates through official channels, such as emails from the @pluralsight.com domain or direct messages via our verified profiles (e.g., LinkedIn).

• We will never request payment, banking information, or personal documents (such as your social security number or passport) as part of the application process.

• All legitimate Pluralsight job openings are posted on our Careers page, and our hiring process is outlined in detail on our How We Hire page.

If you receive a suspicious message claiming to be from or about Pluralsight, we encourage you to contact us directly via [email protected] to verify its authenticity.

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