Project Role : Web Developer
Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills : JavaScript Object Notation (JSON)
Good to have skills : Python (Programming Language), ServiceNow
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

• Lead technical analysis, troubleshooting, and resolution of Slack integration issues across Salesforce, MuleSoft, SAP, and other connected systems. • Own complex incident resolution, root-cause analysis, and long-term fixes; guide improvements in monitoring, reliability, and automation. • Collaborate with cross-functional teams (client, product owners, support teams) to streamline support workflows and improve stability. • Develop and enhance scripts, utilities, dashboards, and automation solutions to reduce manual effort and improve support turnaround. • Provide technical mentorship, ensure adherence to best practices, and contribute to continuous improvement and knowledge management. Best Skills to Cross-Skill into Slack Support API & Integration Basics Understanding REST APIs, JSON payloads, webhooks, and common error patterns. Log Analysis & Troubleshooting Ability to read logs from any platform (Splunk, CloudWatch, Salesforce debug logs, MuleSoft logs). Basic Scripting Python or JavaScript for simple automation, utilities, and debugging support. OAuth & Authentication Fundamentals Token flow, permission scopes, and common auth failures. Monitoring & Alert Handling Working with alerts, dashboards, and health checks. ServiceNow / ITSM Familiarity For incident handling, routing, and documentation. Optional (Nice-to-Have) Cross-Skilling Areas Salesforce Integration Concepts (connected apps, API calls, basic flows) MuleSoft Fundamentals (API Manager, logs, error handling) Cloud Basics (AWS/Azure basics for log and deployment understanding)

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.