Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Routing Junior Engineer, you’ll own the quality of messaging routes across providers, networks, and clients—so our customers get reliable delivery at scale. You’ll monitor key platform indicators, resolve issues fast, and collaborate across teams to prevent problems before they happen. Your work reduces client complaints, streamlines internal operations, and improves profitability.

What you’ll do

• Monitor platform key performance indicators (e.g., delivery performance, latency) and act quickly to resolve route issues in critical and non‑critical situations

• Analyze quality across providers, networks, routes, and clients; implement whitelisting/blacklisting and handle spam complaints with suppliers

• Proactively propose and implement new rules, alerts, and monitoring to prevent downtime and performance degradation

• Collaborate with Engineering, Product, and Account teams to stabilize routes and improve feature usage and efficiency

• Report incidents, trends, and route changes clearly; keep technical documentation and runbooks accurate and up to date

• Share product and customer usage feedback to inform roadmap and commercial decisions

What makes you a strong fit

• 2+ years in a technical operations/support role (routing, network operations, platform operations, or similar)

• Working knowledge of querying (e.g., SQL), programming logic/scripting, and computer networks (TCP/IP, HTTP, APIs)

• Analytical problem solver—comfortable digging into logs, metrics, and patterns to find root cause and fix fast

• Customer‑centric and collaborative—equally supportive of clients, colleagues, and partners

• Curious and proactive—always learning how systems work and how to improve them

• Clear communicator with the ability to engage clients, suppliers, and engineering teams alike

When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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