Major Accountabilities

Duties are listed in order of greatest importance. Other responsibilities may be assigned.

Essential Functions

• Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements.
• Support, perform and/or lead internal audits, supplier audits and external/regulatory audits, including updating and maintenance of system related to audits. Responsible for audit finding closure, as required.
• Responsible for supplier quality management (selection, qualification, and monitoring) and is the primary quality interface with the suppliers.
• Work with internal stakeholders and suppliers on resolving of quality issues to closure for all incoming & production rejects through supplier action request (SAR) process.
• Support site impact / gap assessment and remediation against new/revised External Standards and Corporate SOPs.
• Coordinate/Manage Management Review, consolidate monthly data and prepare monthly summary report for site quality metrics reporting into Global Platform.
• Timely initiation of NCRs and product on-hold activities.
• Conduct and support investigations for non-conformances, FAAs and customer complaints.
• Trend, analyze and monitor key performance indicators, suggest improvements, and escalate to supervisor/management as necessary.
• Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency.
• Review and approve distribution activities, such as change request, nonconformance, CAPA, escalation, SAR and customer complaints.
• Work with cross-functional teams to resolve operational quality issues.
• Performs any other duties as assigned by Supervisor according to business needs.
• Complies with all policies and standards.

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