About us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
 

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

We’re on a mission to protect the pet life and boost the quality time we have with our furry friends. Whether that’s boredom busters, tips and tricks for staying healthy, or helping them stay safe from harm. We’re with you to help your pets live their best pet lives for longer. 

We pride ourselves on giving our customers, and their pets, the best experience possible so you will need to be driven, have proven high performance, thrive in an agile environment and be passionate about growing within your role.

About the role:  

As the Business Improvement Specialist you will manage processes and systems to maintain and introduce efficiencies and enhancements to deliver agreed customer outcomes. Working alongside stakeholders, design, compliance management and project delivery. 

As a Business Improvement Specialist you will:

• Deliver results in accordance with agreed KPIs (key performance indicators)   
• Identify and implement process improvements, including timeframes, resource implications and recommendations to overall business plan  
• Proactively and collaboratively work to improve operational performance by seeking out and implementing new practices, tools, or approaches  

• Maintain operating system lists and codes to optimise efficiency and accuracy of the administration and assessment abilities of the system  
• Act as gatekeeper for process and system issues   
• Escalate IT issues, providing input on desired systems solutions, co-ordinate testing of solutions, manage priorities, support system releases  
• Facilitate internal and external auditors’ visits, including implementation of agreed recommendations   

About you:  

• Put our customers at the heart of everything you do, ensuring our team, peers and our external customers are at the forefront of your thinking 
• Be resilient, seeing a challenge as an opportunity to grow and demonstrating patience when things don’t quite go to plan 
• Love being part of a high performing team, brave in sharing your thoughts and proactive in taking action to collaborate 
• Understanding of / exposure to continuous improvement and process documentation  
• Business related qualifications and/or learning demonstrating expertise, curiosity, a thirst for knowledge and growth  
• Proven experience delivering excellent customer service experiences and excellent communication skills 
• Experience / knowledge of insurance products and benefit structures  
• Balances a structured environment with an agile mindset 

The experience you’ll bring:  

• Proven experience in business process improvement, including implementation and preparation of process documentation  
• Understanding of agile ways of working

Ngākau nui. Āhurutanga. Tikanga.  

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.  

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to – and rewarded for – living well.   

Southern Cross employee benefits include:  

• five days of wellbeing leave per year   
• health insurance for you and your immediate whānau  
• life insurance cover and discounts on pet and travel insurance   
• extra parental leave benefits and financial wellbeing support   
• participate in our workplace wellbeing programme.    

That’s not all. Need more time to study, volunteer or support your whānau? You’ll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.   

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish. 

If you share our commitment and passion, then apply now!