Posted:
6/2/2025, 3:39:05 AM
Location(s):
Lafayette, Colorado, United States ⋅ Colorado, United States
Experience Level(s):
Senior
Field(s):
Product
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Careers that Change Lives
As the Training & Education Program Manager for the Customer Experience Program (CEP), you will be a key driver in shaping and delivering exceptional customer experiences for Spine and Cranial healthcare professionals. In this strategic role, you’ll collaborate cross-functionally with Sales, Marketing, Medical Education, and Physician Relations to design and implement impactful programs that provide best-in-class learning and engagement opportunities. These initiatives will be tightly aligned with the core business objectives of the Cranial and Spinal Technologies (CST) operating unit.
You’ll lead efforts to continuously improve program quality and effectiveness, applying best practices to optimize team performance and resource utilization. Your work will directly support our mission to deliver connected, consistent customer experiences that elevate awareness of our technologies and procedural solutions, foster advocacy within the CST ecosystem, and build strong, strategic relationships through meaningful, customer-centric interactions.
This position sits within the Strategic Partnerships team and reports to the Sr. Manager of Medical Education. In this highly collaborative role, you will work in tandem with cross-functional team members on the evolution and execution of the overarching CEP strategy. As a trusted partner, our team collaborates to deliver a best-in-class customer experience and culture for surgeons customers and strategic targets throughout the CST ecosystem.
Medtronic Cranial & Spinal Technologies is based in Louisville, CO and Memphis, TN but this role will reside in CO. Join us for a career that changes lives.
Responsibilities may include the following and other duties may be assigned.
Manages all aspects of the Customer Experience Program from partnering with field representatives on the strategic prioritization of surgeon customers to scheduling customer visits and planning their customized experience.
Oversee and manage the day-to-day operations of surgeon events, ensuring the program is executed to plan and on schedule to deliver the best possible experience for the customer.
Ensure that all activities, presentations, and demonstrations meet the specific objectives set by the visiting surgeon and their sales representatives.
Address and fulfill any special requests from visiting surgeons or their guests, ensuring a tailored and exceptional experience.
Ensures program(s) meets company and customer objectives.
Serve as the primary liaison for all event-related details, including coordinating with the surgeon’s team, internal staff, and other stakeholders to meet the customers goals.
Maintains communication with field customers to ensure effectiveness of program planning.
Ensure the event delivers on the specific objectives outlined by the visiting surgeon, whether that be exploring new technology, training staff, or discussing surgical techniques and innovations.
Promote programs / resources to internal and external stakeholders and customers
Maintain project management tracking for program activities relevant to compliance, logistics, budget, and metrics. Utilize data systems (i.e., CVENT, PRM, PowerBi, etc.) to track program metrics and report out.
Maintain project management tracking for program activities relevant to compliance, logistics, budget, and metrics. Utilize data systems (i.e., SDFC, CVENT, etc.) to track program metrics and report out.
Ability to travel approximately 20%
Must Have: Minimum Requirements
Bachelor's Degree
Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
Nice to Have
Medical device and/or healthcare experience.
Experience in supporting or planning education programs for medical device industry.
Experience working with Healthcare Professionals (HCP's), Marketing, and Sales.
Project/Program management experience, organizational skillset, and ability to meet timelines.
Demonstrate ability to build and maintain positive relationships with a diverse set of customers as well as peers and colleagues across organizational levels.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Website: https://www.medtronic.com/
Headquarter Location: Mumbai, Maharashtra, India
Employee Count: 1001-5000
Year Founded: 1979
IPO Status: Private
Industries: Health Care ⋅ Manufacturing ⋅ Medical Device