Posted:
1/27/2026, 4:28:35 AM
Location(s):
São Paulo, Brazil
Experience Level(s):
Senior
Field(s):
Product
Product & Engineering Manager, Conversational AI & Service Platforms owns strategy, engineering oversight, and global scalability of Conversational AI and Consumer Service Platforms, driving AI-powered automation, chatbot innovation, and measureable improvements in consumer service quality, efficiency and experience across markets and communication channels. This role is responsible for managing and evolving the global Consumer Services platform, currently Salesforce Service Cloud, within the DTS function. The position requires close collaboration with other digital technology solutions (DTS) teams, global growth organization (GGO) and business stakeholders to deliver scalable, secure, and innovative solutions for the platform and also stable Call Center operations worldwide.
Essential / Primary Duties
Knowledge, Experience and Education
Bachelor’s degree in Computer Science, Information Technology, Business, or related field (Master’s preferred).
5+ years of experience in product or platform management roles within IT, preferably supporting large‑scale enterprise platforms.
Strong understanding of consumer care technology strategy, solution architecture, and service operations.
Strong understanding of Agile methodologies, product lifecycle management, software engineering principles, and modern cloud technologies.
Experience operating in global organizations and leading cross‑functional, distributed teams.
Hands‑on experience with Salesforce Service Cloud, including configuration, platform capabilities, and ecosystem integrations.
Working knowledge of AI and machine learning frameworks such as PyTorch, TensorFlow, Scikit‑learn, LangChain, LlamaIndex, Hugging Face, Azure OpenAI, and Salesforce Einstein.
Familiarity with core development languages and tools—Python, JavaScript/Node.js, SQL, Apex, SOQL, and Lightning Web Components.
Strong grasp of integration patterns, APIs, and enterprise system connectivity.
Excellent communication, stakeholder management, and cross‑functional collaboration skills.
Website: https://www.kimberly-clark.com/
Headquarter Location: Dallas, Texas, United States
Employee Count: 10001+
Year Founded: 1872
IPO Status: Public
Industries: Consumer Goods ⋅ Health Care