At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

The Opportunity

The Customer Support Specialist is responsible for ensuring the delivery of excellent customer service through timely and accurate processing of orders using SAP, consignment management, and frequent communication and coordination with other business units.

This role represents the first point of customer contact for enquiries related to customer orders and deliveries

Responsibilities

• Ensure all customer enquiries, orders, service needs and complaints are attended
• with quality service level, respond where appropriate or direct to relevant functional
• department.
• Ensure appropriate management of customer consignments, including arranging
• returns and transfer of stock where appropriate.
• Ensure, where possible, no customers are impacted by backordered stock by
• arranging to borrow from other consignments.
• Present sales and consignment data as required by internal / external customers upon
• request.
• Publish weekly open order report to internal / external Customers when required.
• Ensure accurate SAP master data relating to order entry, such as customer master, pricing and customer material information record are well-maintain at all time.
• Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the code of business conduct and applicable laws.

About You

• Education and Experience: Preferred minimum 3 years working experience in customer service or order processing.
• Essential Skills and Abilities: Good communication skills with fluent in English
• Computer literate with good knowledge of using MS Office
• Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure

Why Choose Us:

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits:

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work® Certified – 2024

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.

All applicants must have rights to work in Australia.

 

 

Required Skills:

 

 

Preferred Skills: