Senior Experience Designer (Only Melbourne applicants)

Why consider this role?

• You have an appetite to shape a vision and experience for an entirely new staff-facing platform
• You thrive in complex problem spaces and enjoy making sense out of ambiguity
• You are excited to join a passionate team where you can take ownership of the experience while collaborating on a shared goal
• You want to work in a fast-paced environment where we continuously iterate on the solutions to make them better

Do work that matters

In this role, you will address medium to high complexity challenges related to staff and assisted customer experiences. This position offers an opportunity to leverage your strategic thinking and curiosity to dissect large topics and determine the most effective solutions.

The experiences designed within the Assisted Channels domain emphasize the role of our staff-facing CRM platform in enabling our team to deliver exceptional service to CBA customers. The focus of this role is to design a new platform, with consideration for changing technology and customer expectations.

See yourself in our team 

The Assisted Channels experience team aims to enhance the wellbeing and effectiveness of our staff and customers through research and design. We are part of the Experience Chapter & HCD Center of Excellence, a multidisciplinary team comprising UX designers, UI designers, service designers, and UX researchers who collaborate closely to deliver user-focused outcomes.

We are looking for a Senior UX Designer to develop effective design solutions that provide our staff with exceptional digital experiences, enabling them to perform their daily tasks more efficiently. We are happy to welcome a true team player, who is enthusiastic about achieving outstanding results through collaboration and sharing, with a strong focus on user outcomes and quality craft.

On any given week you will

• Manage your work autonomously with overview from the Experience Design Chapter Lead
• Work with other Experience Designers and Lead to create and implement a cohesive UX strategy for our staff-facing product
• Use data and insights to understand the staff, customer and business drivers to define and measure UX metrics 
• Assist planning of UX research and validation testing, including assets preparation, in collaboration with our Researchers.
• Produce high-fidelity UI designs that leverage our internal design systems for staff & customers.
• Manage stakeholders including diverse groups including Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
• Work closely as part of a delivery team, to ensure design assets and specifications fit with their requirements, including Product Owners and Dev/Engineering teams, some based remotely

We are interested to hear from people who have

• Expert knowledge of human centered design
• Ability to execute on an end-to-end design process – from discovery all the way to UI delivery
• Strong communication & collaboration skills
• Confident stakeholder management and influencing skills
• Strong problem-solving, conceptual and design skills
• Experience designing complex interfaces, with a focus on web / desktop solutions.
• Experience using customer research, usability testing, behavioural or digital analytics to drive and enhance design optimisation
• Experience successfully planning and managing UX delivery within an Agile squad
• Ability to think beyond the digital solutions and recognize the role of the environment in how people use technology.
• Experience with designing for AI will be a plus but is not required
• Let us know if you have experiences working within Product Operating Model

Please include a portfolio demonstrating UX process, low and high-fidelity design skills, outcomes delivered with your application.

Advertising End Date: 18/01/2025