Manager-Regional Operations & Customer Service

Posted:
12/10/2024, 10:49:04 PM

Location(s):
Maharashtra, India ⋅ Mumbai, Maharashtra, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Operations & Logistics ⋅ Sales & Account Management

     

JOB DESCRIPTION:

CFA & Transport Management

  • Manage CFA operation of the Region
  • Ensure compliance on statutory requirement at CFAs
  • Responsible for infrastructure upgradation of CFAs in line with business need
  • Ensure compliance on distribution & quality SOPs
  • Source transporters for secondary distribution
  • Ensure proper and up-to-date vendor contracts
  • Transporter & CFA bill processing
  • Explore potential savings and service improvement opportunities post GST

Stock Management

  • Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager
  • Monitor FEFO & stock freshness at CFAs
  • Ensure timely disposal of market return damages & expiries

Budgeting & Spend  Management

  • Responsible for preparing Distribution Budget for the region and tracking budget vs spend
  • Responsible for contract negotiation

Customer Service

  • Single point regional co-ordinator for SC related queries
  • Oversee POSM distribution and sharing of information to sales team
  • Ensure adherence to SLAs ( Invoicing / Dispatch / Deliveries)
  • Ensure correct and timely submission of MIS reports
  • Support Sales Team in ensuring smooth month-end closures

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Supply Chain

     

DIVISION:

ANI International Nutrition

        

LOCATION:

India > Mumbai : BKC Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 25 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

Abbott

Website: https://abbott.com/

Headquarter Location: Illinois City, Illinois, United States

Employee Count: 1001-5000

Year Founded: 1944

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Biotechnology ⋅ Emergency Medicine ⋅ Genetics ⋅ Health Care ⋅ Health Diagnostics ⋅ Manufacturing ⋅ Medical ⋅ Medical Device ⋅ Nutrition ⋅ Pharmaceutical