Annual salary: up to £27,000.00

Customer Liaison Officer

Cottenham, Cambridge

Full Time, Permanent

42.5 hours Per week 8-5 Mon-Friday

£27,000 + Company Van and Fuel card

About the Role:

We are seeking a dedicated individual to join our Planned Works team at Mears, where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards. Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities. Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings. Join us in Cambridge to help shape our customer services and exceed expectations.

Role Criteria:

Previous Experience in a Customer-Facing Role: Handling customer inquiries, resolving complaints, providing information about products or services, and ensuring customer satisfaction.

Skills Developed: Strong interpersonal skills, problem-solving abilities, patience, and the ability to remain calm under pressure.

Knowledge of Social Housing and Planned Works: Familiarity with the policies, regulations, and procedures related to social housing. Knowledge of planned maintenance and improvement works, including scheduling, budgeting, and coordinating with contractors.

Good Administrative Skills: Managing records, scheduling appointments, handling correspondence, and maintaining databases.

Good Communication Skills: Verbal and written communication, active listening, and the ability to convey information clearly and concisely.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Van and Fuel card
• Uniform provided
• EAP

To apply, follow the link below or to discuss your application further; contact Francesca at [email protected]

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.