Hi, we’re HUB!  

We are a leading North American insurance brokerage that provides employee benefits, business, and personal insurance products and services. Throughout our network we have more than 530+ offices and proudly ranked 5th among the world’s largest insurance brokers with offices in USA, Canada, and Puerto Rico. HUB Puerto Rico, based in San Juan, is home to a team of over 130 dedicated professionals delivering tailored risk management solutions across Commercial Lines, Employee Benefits, Personal Lines, and more. We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. When you partner with HUB International, you’re at the center of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists.   

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.  

The Opportunity  

Join us today as a Client Service Specialist! HUB PR’s Client Service Specialist works closely with our clients to ensure top-tier service. Will manage and service clients’ insurance needs while actively engaging with insurance companies to ensure efficient solutions. A sense of urgency, attention to detail and to be customer-oriented are essential to comply with our service standards.   

A day in the life…   

As a Client Service Specialist in Personal Lines that thrives in a fast-paced environment, that is self-motivated, inquisitive, well-organized, honest, and adaptable, key responsibilities include:  

• Prepare for a fast-paced environment where you'll administer a personal insurance book of business. 

• Timely addressing clients’ inquiries 

• Keeping record of communications within HUB PR’s Epic program 

• Responsible for the monthly renewal process and provide policy and coverage information as changes occur upon inquiry. 

• Following up with insurance companies to ensure pending matters are successfully resolved  

• Checking issued policies for accuracy 

• Assisting the clients with petitions (including certificates of insurance and vouchers) 

• Acting as liaison between HUB PR’s internal departments and the clients to address client requests 

• Handle financing contracts and ensure proper documentation. 

• Monitor policy and contract deadlines. 

• Maintain client and contract records up to date. 

• Support on special projects 

• Develop new business opportunities by securing renewals and cross selling new products. 

What you will need for success  

• Associate or bachelor's degree required 

• At least 2 years of relevant professional experience in the insurance industry 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) 

• Strong written and verbal communication skills 

• Bilingual fluency in English and Spanish 

• Experience with EPIC software is a plus 

What will help you stand out!  

• CISR Certified Insurance Service Representative) designation 

• CIC (Certified Insurance Counselor) designation 

We are proud to offer…  

• Health & Dental Insurance  

• 401K  

• Life Insurance  

• Birthday Date   

• Summer Fridays  

• Wellness Fridays  

• Development opportunities  

Job Details  

• Hybrid modality  

EEO employer  

HUB International lives and promotes diversity. Diversity, equity, inclusion, and belonging are guiding principles. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.