This candidate will successfully lead and develop a team of Subrogation Claim professionals pursuing loss payment recoveries.

Key Responsibilities

• Identify, select, and provide training to develop an effective, high performing team

• Effectively set expectations and manage the performance of the team through continuous feedback, monthly 1:1, and team meetings.   

• Ensure exceptional customer service and high-quality work is delivered from direct reports.

• Monitor operations, metrics and data reports and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.

• Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further evaluation, negotiations and/or contact with legal channels.

• Complete timely Quality File Reviews and train individual staff based upon results.

• Extend settlement loss authority up to $70,000.00 and expense authority up to $35,000.00 as warranted.

• Provide the necessary guidance and training on preparing well-written arbitration filings and responses.

• Develop comprehensive individual development plans and facilitate professional growth for all team members.

• Conduct performance reviews; recommend salary increases, adjustments, and promotions

• Compile and analyze data and create reports to provide information to management.

• Assist in establishing Subrogation Office objectives supportive of the Claim Department business objectives.

• Collaborate with Claim Managers and Team Managers from across the enterprise in the development and implementation of key processes, procedures and structure to optimize resources and achieve business goals

• Acknowledge success of team members and business units and builds a culture of engagement and teamwork.

• Administer all policies and procedures contained in the Arbella Employee Handbook; communicate with staff, interpret as necessary, and ensure compliance.

• Control expenses to meet the Claim Office budget and keep expenditures to a minimum.

• Keep the Manager informed verbally and in writing of activities and problems within assigned areas of responsibility; refer matters beyond limits of authority and expertise to the Manager for direction.

Requirements

• Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Team Manager level competencies

• Attract, develop and retain top talent including leveraging individual development efforts and succession planning

• Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions

• Effectively manage within established budget

• Create and lead a high-performing, engaging team

• Some experience in Claim and Subro preferred but not required

• Excellent communication, customer service and collaboration skills

Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $82,700 - $88,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.