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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently recruiting for a Service Delivery Manager on a Fixed-Term Contract for 22 Bishopsgate.

The ideal candidate will have a background in the UK commercial property industry and onsite operational management.

The role requires expertise in contract management, procurement, compliance, and managing stakeholder relationships while ensuring best practices in line with RICS requirements.

The successful candidate will also provide mentorship to two team members and will oversee reporting obligations, including Section 106 requirements for the City of London.

Contract Management & Procurement

• Effective management of service contracts with a value of over £8million, ensuring these contracts provide the services within the scope, budget and in accordance with their contractual obligations, SLA’s and key performance indicators. Seeking alternative ways to improve customer service and reduce expenditure

• Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLA’s) and reports are completed promptly and accurately

• Ensuring that the procurement of all service partners is undertaken in accordance with the JLL procurement program and RICS guidelines to ensure the highest standards whilst considering best value for service

• Conduct contract benchmarking exercises to ensure cost-effectiveness and value for money

Financial & Budgeting

• Ability to set and manage service charge budgets in accordance with the RICS Code, including open book reporting, tracking expenditures and budget allocations

Lease & Tenant Management

• Interpret and apply lease agreements and management contracts

• Ensure tenant compliance with lease obligations and legal requirements

Compliance & Risk Management

• Contribute to health & safety management, risk assessments, and statutory compliance

• Lead on curation of reports to the City of London in accordance with the Section 106 reporting requirements

Leadership & Mentorship

• Provide technical guidance and mentorship to two team members, developing their knowledge in property compliance, leases, contracts, and financial management

Operations Team Responsibilities

• Use data collected from monitoring the operation, analyse efficiencies and continually review the processes and procedures in place

• Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience

• Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects

• Be available to support during significant events and activities

• Carry out all other general operational tasks as directed by the Head of Operations within an appropriate timeframe

Key Skills & Experience

• Effective contract management using all components to deliver the services required, including - Scope of Service, Contract terms, SLA’s/KPI’s, Budget and reporting

• Knowledge of RICS regulations, lease agreements, and service charge budgets

• Contract procurement and benchmarking

• Tenant compliance, property compliance, and risk management

• Reporting skills, including data analytics

• Mentoring skills

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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