JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The role:

We are seeking an experienced professional to oversee governance and reporting for our Integrated Facilities Management (IFM) portfolio. This critical role ensures robust performance management, financial tracking, and compliance with all contractual KPIs and SLAs.

Please note this role will be required in Huntingwood with ability to travel to Sydney CBD once a week.

Key responsibilities of the role:

• Governance & Compliance
  • Ensure adherence to JLL's operating model and governance frameworks for IFM delivery
  • Lead regular governance meetings with internal stakeholders and subcontractors to review performance, compliance, and risk
• Reporting & Analytics
  • Develop, maintain, and deliver regular reports on work order performance, including response times, resolution times, backlog, and completion rates
  • Track and report on financial performance, including budget adherence, cost savings, and variance analysis
  • Oversee collection, validation, and reporting of all contractual KPIs and SLAs with accurate and timely submission
• Performance Management
  • Monitor and drive continuous improvement in service delivery by analyzing trends in work order data, financials, and KPI/SLA results
  • Identify underperformance or risk areas and implement corrective actions with operational teams and subcontractors
  • Support implementation of best practices and process improvements across the IFM portfolio
• Stakeholder Engagement
  • Serve as primary point of contact for governance and reporting matters with clients and JLL team

Requirements:

• Experience in facilities management, operations, or related field with strong understanding of IFM delivery models
• Demonstrated ability to manage governance processes and reporting for large, complex portfolios
• Proficiency in data analysis, reporting tools, and dashboard platforms (Power BI, Tableau, JLL proprietary systems)
• Strong communication and stakeholder management skills
• Experience working with KPIs, SLAs, and financial tracking in service delivery environments

Benefits

• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible working

About us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. 

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number JPREQ451894

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.