Position Name:  P2P Senior Analyst

The role of the P2P Senior Analyst is to support the P2P Service Delivery Lead- SDL working with internal and external customers regarding P2P processes, issues, metrics, etc but also working in alliance with the Operations Team in India to resolve with efficiency P2P requests. As Single Point of Contact (SPOC) the Senior analyst will be responsible for the resolution of issues (escalations) monitoring and control of the KPIs, documentation and triage of incidents and other support requests for customers based in various countries.

Your Responsibilities:     

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:

• Provide timely P2P support to customers escalations.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Weekly KPI´s follow up, to ensure our quality service.
• Provide detailed documentation of all steps involved in resolving customer issues.
• Escalate issues to the appropriate department and personnel.
• Implement continuous improvement initiatives ,focusing on user experience.
• Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers, colleagues, and managers.
• Support other members of the team in any appropriated way when needed.
• Ability to have flexible schedule to assist in responding to emergency support issues and situations.
• Connect with back-office teams (invoice processing, payments, vendor master, etc) to solve different cases
• Identify training areas for customers and plan them with the manager.
• Weekly coordination of Comms Cells, generation and sending of minutes and agreed actions.
• Back up of team supervisor (manager)

 Why you?

Basic Qualifications:

We are looking for professionals with these characteristics to achieve our goals:

• Advanced student of Finance, Business Administration or related.
• Minimum of 3 – 4 year previous P2P experience preferably in a shared services and/or any equivalent combination of education.
• SAP, BI, Advance Excel experience.
• Advanced english (NA Scope)

Preferred Experience:

However, if you have the following, it would be a plus:

• University degree highly preferred.

If you feel this is your next career move, please apply up to August 26, 2024.

Why GSK?

Our values and expectations are at the heart of everything we do and define our culture so that together we can deliver extraordinary impact for patients and consumers and make GSK a brilliant place to work.

As a GSK employee you will be encouraged to be you in a diverse and inclusive environment that focus on your wellbeing and enables you to feel good and to thrive, and gather the opportunities we offer to learn, develop and keep growing.

At GSK we believe that we all bring something unique and when we combine our knowledge, experiences and styles together, the impact is incredible. Join us to make the difference and play an important role on the benefit of millions of patients and consumers worldwide.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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