JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Workplace Experience Ambassador, you will be the owner of the internal and external visitor experience, providing the highest possible standards of engagement with our customers through all front-of-house and meeting & event services. This role exists to ensure all interactions leave customers with a positive, memorable experience. While providing front of house services is a key deliverable, you will also be responsible for standards of presentation, administration, and delivery of all meeting and events services and areas, working in a variety of settings. You must be customer and quality obsessed, demonstrate a high level of security awareness at all times, and have clear knowledge of all onsite emergency and evacuation procedures.

What your day-to-day will look like:

• Take ownership of the internal and external visitor experience to ensure all interactions leave customers with a positive, memorable experience
• Deliver all core front of house services such as sign-in, badging, luggage, lost and found, and deliveries
• Receive, direct, and relay telephone, email, and other queries via front of house while greeting, assisting, and directing candidates, new hires, visitors, and the general public appropriately
• Maintain continual awareness of all onsite events to ensure visitor experience is personalized and optimized
• Proactively contribute to maintaining the highest standards of presentation and functionality across identified front of house and meeting and event areas with great attention to detail
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric, and consumables, ensuring fine detail is captured
• Create and efficiently maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems for identified meeting and event spaces
• Provide daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
• Support and cover other facilities team services as required, such as trouble ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks.

Required Qualifications:

• Experience in reception, concierge, or related field
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience working within a high-profile corporate environment
• Fluency in English and local language
• Strong PC literacy and proven ability to manage daily activities using various systems
• Very high attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
• Ability to maintain professionalism at all times and be an ambassador of the team.

Preferred Qualifications:

• Previous catering or hospitality experience
• Facilities Management exposure
• Excellent team player with the desire to go above and beyond for each other
• High awareness of local area services such as shops, restaurants, hotels, and transport in order to support customers
• Ability to work flexibly in different settings as part of a team.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Johannesburg, ZAF

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.