Posted:
9/12/2024, 8:17:06 AM
Location(s):
New York, New York, United States ⋅ New York, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
About us.
Trumid is a fast-growing financial technology company and fixed-income electronic trading platform, bringing efficiency to credit trading through data, technology, and intuitively designed products. Founded in 2014 by a team of fixed-income market experts, we have grown to become one of the top three corporate bond e-trading platforms. 1,300+ traders transact on Trumid each month from a large and expanding client network of 850 buy-and sell-side institutions.
With a rich history of innovation, we pride ourselves on staying nimble and agile as we grow. A tech-first client-driven approach in which we collaborate closely with our users, iterating quickly toward optimal solutions. With client engagement at its highest levels and our pace of product development faster than ever, this is an exciting and transformative time at Trumid.
Our business model thrives on participation and connection, and so does our culture. We work together towards common goals – always pushing into unexplored areas and new ways of thinking. To be successful at Trumid, you need to be curious, passionate about your craft, ambitious, collaborative, and driven. Learn more at www.trumid.com.
The Opportunity.
Trumid is seeking a Client Support Engineer who will play a pivotal role in ensuring a seamless user experience for our internal clients on the trading floor and our external clients who rely on our platform for trading. This in-office role places you at the center of our vibrant, fast-paced trading environment, where your ability to think quickly and solve problems efficiently will be essential.
As our company scales, the complexity of our platform and the number of clients we support will continue to grow. We need a dynamic individual who excels in client communication, thrives in high-energy situations, and can collaborate effectively across teams. You will be the vital link between our internal trading teams, external clients, UI, and Sales teams, ensuring that all client needs—both internal and external—are addressed promptly and effectively.
Your contributions will directly impact client satisfaction and the overall success of our trading operations. This is a unique opportunity to work in a high-stakes fintech environment, where you’ll tackle interesting challenges while working closely with diverse teams and supporting our clients in real-time. If you have a background in Client Technical Support or Production/Application Support and are eager to engage in a client-facing role that spans internal and external support, this role is for you!
Responsibilities will include:
About You.
Experience:
Technical Skills:
Professional Skills:
Employee benefits.
Trumid is an equal opportunity employer.
In compliance with New York City Pay Transparency Law, the base salary range for this role in New York City is between $130,000 - $160,000. This range does not include discretionary bonus or other forms of compensation or benefits offered in connection with this job. Several factors are considered when determining a candidate’s compensation.
Website: https://www.trumid.com/
Headquarter Location: New York, New York, United States
Employee Count: 101-250
Year Founded: 2014
IPO Status: Private
Last Funding Type: Private Equity
Industries: Banking ⋅ Electronics ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Trading Platform